**Lead Field Service Representative**

GE Aviation Aviation Edison Works category Services Mid-Career 02/24/2022 R3627446 Relocation Available: Relocation Assistance:Yes Michigan United States of America 3290 Patterson Avenue SE, Grand Rapids, MI 49512-1934, United States of America location 3290 Patterson Avenue SE, Grand Rapids, MI 49512-1934, United States of America JOB DESCRIPTION ********Job Description Summary********

The Lead Field Service Representative will provide SCNS system repair, technical C-130 aircraft troubleshooting guidance, and on-site support and/or training to several assigned SCNS equipped C-130 bases. In this role, you will also act as a liaison between the GE OEM site and the customer.****Job Description****

**Roles and Responsibilities**

* Perform functional, operational, fault analysis and repair of avionics system components (SCNS; SCNS-related) and associated support equipment (NSTTS, WHTS, MDGT)

* Utilize common and unique test equipment and tools, as required to perform fault analysis and interim level repair of SCNS-related components

* Manage all logistics of parts shipments throughout area of responsibility, while maintaining a high degree of flexibility to meet the constantly changing logistics requirements and demands for assigned customers

* Develop, conduct, and maintain informal training, formal presentations, and training products at customer request in; system theory, aircraft system maintenance methods and procedures, system operational characteristics and functions, and logistical supply aspects

* Review reported malfunctions and assist with fault analysis

* Provide customer with technical, operation and maintenance repair assistance related to integrated aircraft avionics systems and support equipment, utilizing telephone communications, emails, and on-site support

* Review effectiveness of maintenance actions to identify training needs and improve maintenance practices

* Be considered subject matter expert and possess the ability to effectively train and provide technical guidance to other Field Service Engineers as necessary

* Apply analytical tools to assist the customer with root cause analysis, issue resolution and trend analysis

* Use GE and/or USAF communications methods to submit reports and forms in support of contractual requirements and group directives

* Develop and utilize asset tracking systems (logs or databases) to ensure accountability and custodianship of GE and customer assets

* Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements

* Serve as liaison between customer and factory personnel related to maintenance, logistical and operational tasks

**Required Qualifications**

* Bachelor's Degree from an accredited college or university (or a High School Diploma / GED with a minimum of 4 years of experience in a field service / maintenance position as a Military Field Service Representative)

* Minimum of 5 years of field support, maintenance, modification, and repair experience on the C-130 SCNS system

**Eligibility Requirements**

* Ability and willingness to travel as required

* Ability and willingness to obtain and maintain a U.S. Government Secret Clearance

* Ability and willingness to relocate to domestic or international locations to support the needs of the business

**Desired Characteristics**

* Strong customer interaction and communication skills

* Strong interpersonal and leadership skills

* Proven analytical and quality improvement ability

* Demonstrated proficiency in repair troubleshooting, shop operations and testing of assigned programs / hardware

* Able to work with and make formal presentations to all levels of maintenance, engineering, and management

* Familiarity with Air Force Technical Orders

* Demonstrated ability to lead and influence GE customers and peers

* Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel including; the ability to express thoughts in both oral and written communications

* Possess the ability to work independently, without technical guidance and to perform all required work tasks

* Possess a high degree of tact, diplomacy, and ability to work and cooperate harmoniously with customer personnel

*This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.*

********Additional Information********

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

As a federal government contractor, GE may in the future be required to have U.S. employees fully vaccinated against COVID-19. Some GE customers currently have vaccination mandates that may apply to GE employees.

**Relocation Assistance Provided:** Yes

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