CoreStack provides a NextGen Cloud Governance platform that empowers enterprises to increase top-line revenues and gain a competitive edge through AI-powered real-time cloud governance on autopilot.

CoreStack is successfully deployed with companies across multiple industries such as Healthcare, Financial Services, Retail, Education, Technology, and Government. CoreStack has a stellar leadership team, creative investors, and backed by industry-leading advisors. Gartner recognized CoreStack in the 2020 Cloud Computing Platforms Magic Quadrant. CoreStack is also a recent recipient of the 2021 Gold Stevie American Business Awards in the Cloud Infrastructure category and 2021 Gold Globee Winner of the Most Innovative Company of the Year in IT Cloud/SaaS, Tech Ascension Award 2022, CoreStack Wins DataCloud Global Award 2022 and 19th Annual 2023 Silver Globee Winner® Cybersecurity Awards.

• As a CoreStack Cloud Solutions Architect, you will guide & advise a wide variety of customers, ensure they launch CoreStack successfully and are continually driving business value
• This role focuses on post-sales engagement, and you'll work closely with customers to discover their business needs and challenges
• Additionally, you will guide and coach them on leveraging CoreStack effectively to overcome technical pain points across multiple cloud environments
• Working closely with CoreStack Sales and Product Team, you'll provide input into strategic customer plans to help identify areas where existing customers could improve their use of CoreStack
• Customer Success Manager acts as a liaison between service and sales, incorporating product expertise and customer feedback
• Customer onboarding, continuous training, and support
• Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars. You are required to create knowledge-based articles, product tutorials and raising customer awareness
• Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices
• Carrying out periodic health checks to avoid churn
• Responsible for keeping customers informed about updates to their current products, introducing new features, and showcasing new products that can address their specific challenges
• Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals

• Relevant experience of 10 years with minimum of 4 years in customer facing role
• A proven track record in services and/or support management for a SaaS solution with at least 2 years in a SaaS environment
• Expertise in public cloud – AWS, Azure, and/or GCP with architect-level certification
• Strong organization and presentation skills
• Passion towards customer success and related roles
• Excellent customer relationship and communication skills
• The ability to manage many high-priority tasks at the same time

• Seattle, Washington, US

• Full Time

The Perks & Benefits

CoreStack is an equal opportunity employer and values diversity. CoreStack does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.