Position: Experience Coordinator
Reports to: Experience Architecture Management Team

Primary Role & Responsibilities

• Answer all incoming phone calls and requests for Restaurant/Hotel Reservations, and create/modify/cancel bookings as necessary while liaising with our members.
• Fiedling all calls from CORE: suites and taking in-room dining orders. Extensive knowledge of our menu and the ability to upsell with beverage offerings and additional courses.
• Cross-reference all reservation bookings to check accuracy for arrival and departure dates, member profiles, room blocking, special requests, and ensuring attention to all member needs/preferences.
• Review Arrivals/Reservations Entered reports daily and make adjustments or help support the EA team on the floor in making Room Keys and Writing Welcome Notecard.
• Make connections with our upcoming Members or their assistants to get updated ETA and manage any special requests with ease.
• Confirming all Event Bookings, Large Party reservations and Cultural Programming RSVP Lists.
• Ensure accuracy and attention to detail in making sure billing and notes are all up to date.
• Processing of no shows, check outs, and facilitating communication between all departments involved.
• Liaison with finance to make sure all payments are processed properly.
• Support the EAs, Leads and Managers by monitor room inventory and notifying of any limited availability.
• Stepping in to cover the floor for breaks or if necessary to be an added layer of support.
• Run daily reports and complete daily shift task list and Assist the EAs by taking a call or helping on an email, as needed.
• Maintain positive working relationships with partners and other parties associated with the reservations process.

Minimum Qualifications

• Must be fluent in English (speaking/reading/writing)
• Working knowledge of the following: Microsoft applications including Outlook, Excel, and Word.
• Candidate must be positive, motivated, kind, team player, well organized, efficient and informative
• Punctual, enthusiastic, and detail oriented, thorough and a quick learner
• Be able to work effectively in a collaborative office environment
• Strong organizational skills