Overview

The IT Support Technican will play a crucial role in ensuring the smooth operation of computer systems, hardware, and software withing the organization. The role will entail providing timely assistance and support to end users, managing tickets, and promptly responding to queries. You will use diagnositc programs to identify issues, implement solutions, and ensure the continuity of computer systems. Day-to-day tasks will include delivering end user support, installing software, and conducting hardware modifications and repairs.

Additionally, this role is responsible for installation, administration, maintenance support and updates of workstations. Collaboration with system administrators, Tier II support, and the Director of Information Technology will be essential to aligning with the company's system direction, meeting requirements, and optimizing performance. This is a great opportunity to leverage your experience and expertise to contribute to the efficiency and effectiveness of the organization's IT infrastructure.

Responsibilities

Team Responsibilities:

• Provides support to the Director of Information Technology as needed.
• Provides support to Tier II Technical Support as needed.
• Recommends IT policy and procedure additions, changes and updates as needed.
• Redirect problems to correct resource
• Inform management of recurring problems
• Effectively contributes to overall IT strategy by providing assessment of hardware systems and process options.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Performs additional duties and assumes additional responsibilities as identified by the Director of Information Technology for the efficient operation of Cordoba.

Hardware/Software Install:

• Installs, modifies, and repairs computer hardware and software.
• Repairs hardware as necessary and works closely with service vendors, contractors and consultants to ensure continuity of service.
• Follow standard help desk procedures including logging all help desk interactions
• Administers, maintains and supports phone systems for all Cordoba locations.
• Installs, administers, maintains and supports all peripheral office equipment including, but not limited to, photocopiers, mail machines, video surveillance, and office door security system.
• Installs computer peripherals for users.
• Stay current with system information, changes and updates.
• Sets up computers, updates OS, installs default and required software for new users.
• Maintains and updates Information Technology logs.
• Purchases software and hardware
• Maintains daily performance of computer systems.
• Cleans up computers.
• Procures, tags, tracks, and logs employee technical equipment and software licenses.
• Creates and manages user accounts across various services, including Office products, security, phone extensions, and data backup

IT Support/Help Desk:

• Responds to requests for technical assistance in person, via phone, chat, or email.
• Diagnoses and resolve technical hardware and software issues.
• Walks customer through problem-solving process.
• Trains computer users.
• Provides on-call IT support as needed.
• Identifies and escalates situations requiring urgent attention.
• Researches questions using available information resources.
• Follows up with customers to ensure issue has been resolved.
• Gains feedback from customers about computer usage.
• Tracks and routes problems and requests and document resolution.
• Provides remote and onsite helpdesk assistance to all locations.
• Provides technical assistance with computer hardware and software and recommend improvements including the resolution of complex issues.
• Resolves issues for internal and external clients expeditiously.
• Addresses escalated complex issues and works with vendors and other teams to resolve escalated issues.
• Documents and tracks issues and resolutions.
• Provides high quality customer desktop support for desktop applications and devices such as USB and wireless printers. This includes fast response rates and accurate and thorough resolutions to desktop issues.
• Produces support documentation for supported products.
• Assists end users with applied technical knowledge surrounding VMware, MSOffice and MS operating systems and other Cordoba standard software products.
• Assists end users with Active Directory account administration and corporate applications.
• Assists end users with Microsoft Outlook and corporate email systems (interfacing at a high level like accounts and connection to the server).

Administration:

• Performs security audits as required by information technology security policies and procedures.
• Administer help desk software
• Coordinates projects, tasks and information exchange with end users, vendors and consultants as needed.
• Implements and enforces information technology security policies and procedures
• Run reports to determine malfunctions that continue to occur.
• Drives results and sets priorities appropriately and independently with limited supervision and direction.

Qualifications

• High School diploma or equivalen required.
• 1 years of experience in a customer service or helpdesk role
• IT Certifications are preferred (A , Microsoft, etc.)
• Understanding of fundemental principles of computing and computer hardware componants
• Strong communication skills including verbal, written, and interpersonal communication along with strong customer service orientation
• Problem solving skills with the ability to analyze and solve technical problems efficiently including researching solutions independently and applying logical reasoning to identify and resolve issues
• Attention to detail to ensure accuracy when diagnosing and resolving technical issues
• Able to learn new tools, technologies, and techniques as needed
• Adaptable and flexible able to work in a fast paced environment

Preferred:

• Associates degree or Bachelors degree in Information Systems, Information Technology, Computer Engineering, Computer Science or related degree preferred.
• Ability to troubleshoot hardware and software issues including diagnosing problems with operating systems, applications, and peripherals, as well as resolving network connectivity issues

Our Company

Cordoba Corporation is a nationally recognized civil engineering, construction management, program management, and planning firm. We specialize in education and facilities, transportation, and water and energy. In collaboration with our clients, Cordoba has facilitated the development of several complex and highly visible infrastructure projects throughout California.Our efforts have resulted in national recognition from Engineering News-Record as a “top 100 construction management firm” and a “top 50 program management firm”. We are proud to share that ENR has also recently recognized Cordoba in 2018 as a “top 100 design firm” in California. Cordoba's business model has been commended for its efficiency, encouraging work dynamic, and its multifaceted approach toward projects. Many of our professionals have received praise in the media as leaders in their fields of expertise.We have established a statewide presence throughout California. Headquartered in Los Angeles, we also have offices located in San Francisco, Sacramento, San Ramon, Chatsworth, Santa Ana, and San Diego.Cordoba Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.Cordoba Corporation expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.If you need special assistance or accommodation, please contact Cordoba Corporations HR Department at: (213)895-0224.