Are you looking for an opportunity to let your skills shine? Come join the team at the credit union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle. We are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees. This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world. Here at the credit union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up.

As a Core Applications Specialist you will:

• Serve as first line support for the credit union’s core system and assigned applications.
• Assist with monitoring the daily core systems, incident and problem tracking, keeping the Core Systems Manager apprised of any new or updates on existing incidents.
• Maintain the credit union’s service desk for core systems including maintaining updates, notes and status information to demonstrate issues are in production and moving towards resolution.
• Routinely work with vendors on troubleshooting reported issues and escalate issues as appropriate. Consistently follow-up with vendor until the issue is resolved.
• Research problems as they arise and assist the Core Systems Manager in implementing resolutions when necessary.
• Works with automation software to streamline business processes for assigned applications.
• Participate in disaster recovery testing.
• Maintain a change management process to ensure proper tracking of changes.
• Proactively identify and initiate process improvements and document potential problems and resolutions.
• Responsible for performing special projects to improve process efficiency and performance as assigned by management.

To be successful in this role, you will need the following competencies:

Technologically Astute - Demonstrates the ability to use technology to effectively and efficiently perform job functions.

Results Orientation - Is keenly aware of personal, team, departmental and company wide goals and is able to prioritize work to achieve funding goals. Demonstrates the ability to excel in a high stress environment and is able to meet goals and deadlines.

Service - Demonstrates an unsurpassed commitment to exceptional member service. Explains recommendations, products and services in ways employees can easily understand. Demonstrates patience, respect and empathy when dealing with employees or their complaints. Personifies CSCU's role as a Trusted Advisor.

Initiative - Motivated self-starter who measure self against standards of excellence. Actively and consistently seeks qualified opportunities to increase loan volume and residual product penetration.

Accountability - Demonstrates responsibility for providing timely and accurate information, responses and decisions to internal and external members. Willingly accepts and embraces constructive coaching and feedback as needed.

Effective Communicator - Persuasive and confident. Explains recommendations, products and services in ways employees and members can easily understand.

Teamwork - Builds rapport with fellow teammates and credit union staff.

Skills/ Requirements

• Requires education equivalent to a four-year high school education or general education degree (GED). Some post-secondary education preferred.
• Ability to communicate verbally both in person and on the telephone. Ability to define problems, collect data, establish facts, draw valid conclusions and make appropriate recommendations for resolution.
• Ability to independently make and act upon decisions that support department credit union goals, objectives, and philosophy.
• A minimum of 1 year experience in a similar or related field.
• Proficiency in PC software applications in a Windows environment including Word, Excel, Access and Outlook.
• Must have a good understanding of information systems structures, processes, and protocols to provide sound organizational support. Core financial platform administration experience is preferred. Process improvement experience preferred.
• Familiarity with data query/data management tools preferred (SQL, Business Objects).
• Proven ability to build consensus, provide leadership, and work effectively within a cross-functional team.
• Professional well developed written, verbal, and interpersonal skills essential for servicing credit union members and projecting a positive image as representative for the credit union. Approaches others in a tactful manner, reacts well under pressure, accepts responsibility for own actions, and follows through on commitments.
• Requires sound and accurate judgment. Ability to independently make and act upon decisions that support department and credit union goals, objectives, and philosophy. Requires a high level of creativity, flexibility, and resourcefulness in order to properly evaluate situations and make recommendations. Includes appropriate people in decision-making process and can support and explain reasoning for decisions.
• Requires excellent interviewing and interpersonal skills, ability to listen to the needs of others and promote appropriate credit union products and services.

Company Overview

Join a winning team and a dedicated Credit Union! We have been offering quality financial service to members and their families since 1951. As a credit union, we are a not-for-profit financial cooperative, which means we operate to serve our member-owners. This makes us quite different from other financial institutions. Since 1951, we have focused on building lifetime relationships by continually expanding our products and services while emphasizing financial security, quality, and convenience in an environment that values and respects members, employees, and business partners.