Title: Customer Retail Associate

Location: Phoenix Store

This role will be assessing and identifying customer needs, and efficiently performing all tasks related to our point-of-sale process. To us, nothing feels better than being able to improve the lives of our customers by providing the best service available. If this sounds like something you feel qualified and suited for, we’d love to see you on the Copper Star Home Medical Supplies team.

**This is an hourly position (plus commission)**

Role and Responsibilities:

• Greeting and assisting all walk-in customers and providing an exceptional customer experience by ensuring the customer is always the priority.
• Creating and fostering customer relationships to build trust and appropriate expectations, assisting with customer questions on medical billing and/or disputes.
• Recommending products to customers that best meets their medical needs and closing sales.
• Answering incoming phone calls with an attentive, patient, and friendly demeanor.
• Perform other duties as deemed appropriate by management.

What We’ll Need from You:

• Great customer service skills, with the ability to quickly identify customer needs and provide effective solutions.
• Ability to learn about the products and accessories Copper Star Home Medical Supply carries and be able to educate and recommend products to customers to drive sales.
• A polite, positive, and cooperative attitude, and willingness to be part of a team.
• Computer literacy and the ability to handle different software and programs.
• Superior communication skills, both verbal and written.
• Great attention to detail.
• Ability to effectively handle multiple tasks with numerous interruptions is a must, while still keeping a positive and friendly attitude.
• A High School Diploma or a G.E.D.

Why Work Here?

We encourage ambitious and passionate individuals who enjoy making a difference in other people's lives.

We enjoy a business casual dress code, as well as a team-oriented culture and a friendly environment that encourages growth, learning, and collaboration.

Job Type: Full-time

Pay: $16.75 - $20.50 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Retail sales: 2 years (Preferred)
• Providing exceptional customer service: 2 years (Preferred)
• DME: 1 year (Preferred)

Work Location: In person