Job Title: Business Center Agent

• Compensation: Proposed hiring rate of $17.50 to $19.10 actual pay will be adjusted based on experience.
• Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

The Business Center Agent assists with office services, programs, and benefits of the Copper Business Center to our guests and interdepartmental departments. This includes having the knowledge of the services, programs and benefits of the Copper Business Center and be able to discuss this information competently with inquiring guests. In addition, the Business Center Agent also participates in office tasks with F&B recruitment and F&B Administration duties.

• Strives to continually exceed our internal and external guests' expectations and provide them with the technical assistance as requested and within the framework of services available. Assists in developing the services as Copper's internal print shop.
• Offers a variety office services as printing, copying, scanning, faxing, labeling, and cutting to our guest and interdepartmental departments. Will be trained in basic network and internet use along with copy/fax/printer and technical services.
• Responsible timely correspondence for the business center email and order requests.
• Assists in managing order requests and coordinating services with guests or interdepartmental departments.
• Utilizes multiple programs as Microsoft office (outlook, excel, word, publisher) and Abode Illustrator InDesign for document printing services.
• Proficiently use the Xerox copier at the business center to fulfill guest's orders, complete print job requests in a timely matter.
• Assists in maintaining office supply inventory and needs.
• Check voicemails daily and return calls in a timely manner.
• Builds relationship with interdepartmental departments and resort guests. Provides information on services and resort information.
• Coordinates all prices, promotions, programs, events, and policies of Copper Mountain and know how to find information if not available using tools like "Guestlink".
• Provides administrative assistance to F&B Recruitment and F&B Admin for department tasks.
• Presents a well-groomed image and wears the appropriate uniform and nametags at all times while on duty.
• Be responsible with working hours, notifying Supervisor of overtime situations-aware that due to the fluctuating nature of our business, hours may be adjusted at any time due to demand. Flexibility with scheduling as determined by demand.
• Maintain a clean and professional business atmosphere at all times.
• Be accountable for opening and closing duties, point of sales, adhering to cash handling protocol as outlined by accounting procedures.
• Works as a liaison with Conference Services in determining incoming groups needs and services
• Be unique and animate the guest experience as well as to assist in creating better ways to service external and internal guests.
• Dispense accurate information and provide generous assistance so that our guests have the best mountain experience possible.
• Work independently without direct supervision always maintaining the integrity and best interest of Copper Mountain, Inc.
• Have the knowledge and resources of the services, programs, benefits, and locations of Copper Mountain and be able to discuss the information competently.
• Assists with overall restroom cleanliness and duties when needed

Other Duties as Assigned:

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest's expectations and create memories for our guests and staff.

• Is honest and has the highest integrity
• Is able to handle and manage confidential information
• Professional appearance. Adheres to all grooming guidelines
• Follows established policies and procedures
• Is supportive of Core Values
• Sets the example for others and is above reproach
• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
• Can handle fast paced, potentially high-pressure environment
• Is flexible with hours and days of work
• Is able to work any hours of the day, any days of the week
• Prioritizes and re-prioritizes personal time and work, to have good balance in life

• Must be able to lift and carry items up to 50 lbs.
• Able to work long hours standing as warranted by guest volume
• Flexibility to work long hours standing as warranted by guest volume

• Previous experience with computerized sales, technical aspects of a business center preferred but not required.
• Previous guest service related experience preferred but not required.
• Knowledge of computers is required.
• Professional adherence to all aspects of the job.
• Knowledge / Experience with Microsoft Word, Excel, Publisher, and PowerPoint are required.
• Previous experience with computerized sales, technical aspects of a business center preferred but not required.