Central Ohio Primary Care is seeking a full time Regional Manager at our central business office in Westerville, OH. The Regional Manager provides operational & overall business performance support to COPC medical practices. This position collaborates with all administrative departments as needed and consults necessary teams when clinical or operational issues arise related to patient care and/or achievement of business objectives. Responsibilities include effectively and efficiently managing the overall health care delivery system by acting as a liaison between practice sites and administration/leadership. In collaboration with the practice’s Office Manager, the Regional Business Manager facilitates compliance with policies and procedures governing the health, safety and security standards for employees at each practice. This position oversees management duties of assigned practice sites, with the Office Manager having a matrix reporting relationship to the Regional Business Manager.

POSITION(S) SUPERVISED: Assigned Office Mangers in partnership with the practice Physicians.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Drive practice alignment with corporate strategy and initiatives intended to improve operational success, including but not limited to quality and financial success.

• Develop and oversee budget, volume and resource utilization review processes including regular assessments and reporting of financial and operational metrics that will be provided to ELT monthly.

• Conduct purposeful meetings with Operations Managers (OMs) and healthcare providers, focusing on delivering on the goals of the practice, COPC and COPC’s shareholders.

• Implement system enhancements, redesigning workflows, and sharing best practices to optimize healthcare processes.

• Proactively identify, address, and escalate (when necessary) potential risks to providers and the site. The risks include, but are not limited to risks to safety, budgetary, staffing, quality of care, accessibility, etc.

• Work closely with Office Managers, Physicians and Leadership on performance management of staff & processes. Provide recommendations and guidance regarding performance improvement and continued training including execution of Business Process Improvement (BPI) projects with quantifiable objectives and outcomes and comprehensive training programs for office managers focusing on operational excellence.

• Participate in screening, hiring & development process of new Office Managers as well as the performance review process of Office Managers in partnership with Physicians. 

• Train and support managers in financial/performance oversight and internal operations management while supporting overall connection to COPC mission, vision, and strategic plan.

• Foster strategic partnerships and collaboration with agilon to enhance service delivery by engaging in weekly huddle meetings, pod meetings and ongoing management of key performance indicators (KPI) of the value-based care space. 

• Assist with planning and transition of new practices and providers joining, moving or leaving COPC to ensure continuity of services and care delivery.

QUALIFICATIONS:

Education, Licensures & Certifications 

• Required: Master’s in Healthcare Administration or Business Administration; or an equivalent combination of education and experience.

Knowledge & Experience

• At least 10 years of experience in a healthcare, practice management or process improvement related organization is highly desired.

• Extensive knowledge of best practices regarding reporting, workflows, policies, procedures, systems, and culture in the healthcare environment. Independent primary care experience or value-based care in the primary care setting is strongly recommended.

• Extensive knowledge in all aspects of practice management including: 

o Medical office policies/procedures

o Administrative operations and workflow optimization

o Revenue Cycle management

o Regulatory compliance

o People management and workforce needs

• Knowledge of value-based programs, risk adjustment models, quality metrics (such as HEDIS and STARS) and office-based coding.

Skills & Abilities

• Ability to learn new technologies and business concepts.

• Ability to work and function in a complex healthcare environment with matrixed reporting relationships.

• Strong analytical, problem-solving skills.

• Strong organizational skills, stakeholder engagement skills and customer service orientation.

• High functioning team skills, including active listening and rapport building.

• Effective written & verbal communication.

• Ability to identify opportunities for automation to elevate overall work level of teams.

• Ability to identify, document, resolve and/or escalate issues.

• Ability to communicate with stakeholders at all levels. With a strong ability to communicate effectively with executive level management.

• Self-disciplined, energetic, passionate, and innovative.

• Travel between multiple locations on short term notice as required.