Service Technician / Service Writer

Summary of responsibilities :

Service Writer : This person is responsible reviewing and recommending powersport related service work. Service Technician : This person is responsible for performing all recommended repairs.

This job descriptions can be all inclusive as 1 person's responsibility depending on repair volume. You are responsible for doing this safely and responsibly.

You may be required to work overtime.

Basic Employee responsibilities :

• Arrive to work on time per your required work schedule
• Always be courteous and respectful to fellow employees and customers
• Company equipment must be used for company purposes only
• Company vehicles must be operated safely and within their intended purpose
• Dress appropriately to your particular job duties and within the parameters of our current employee manual, (No open toed shoes in warehouse)
• Always pick up after yourself
• Keep your work area neat and clean
• Always ask questions if you are unsure
• Always check in and out with your direct supervisors at the beginning and end of your daily shift

Job specific responsibilities :

• Have a good working knowledge of computers
• Have a good working knowledge of powersport related vehicles and their mechanical operation
• Review units for repairs and make recommendations per established Recon Policies
• Diagnose issues and give recommendations per established Recon Policies
• Maintain parts and chemical inventories on request
• Maintain part cage organization.
• Locate and stage units for techs.
• Locate and stage recalls for local HD dealer to complete.
• Detail recommendations in service / repair order within AMS established Recon Policies
• You must be able to maneuver and operate a 2-wheel motorcycle with expertise
• You must be able to lift 75 lbs.
• You must be able to push a rolling 900lb motorcycle with relative ease
• Must not be sensitive to chemicals, cleaners and fuel fumes
• As a Repair Technician, you must have your own tools, NPA will supply necessary diagnostic and specific electronic tools as needed.
• Follow vehicle safety protocols
• Responsible for all company equipment and tools associated with recon and service
• Report any misuse of company tools and equipment
• Report any violations of company and safety guidelines as discussed in annual meetings
• Changing battery's as necessary
• Helping unload / load vehicles as needed

Last updated : 2024-03-22