3 Office Manager - Member Services Iowa Jobs in Moline, IL
Copart, Inc is Hiring an Office Manager - Member Services Iowa Near Moline, IL
Under the direction of the Sr Manager of Customer Success or Call Center Manager, the Office Manager is responsible for leading the Call Center team to achieve customer service goals and ensure Copart processes are implemented and followed for the Member Services, Member License or National Networks units. Through a thorough understanding of Copart practices, the Office Manager will lead their team to facilitate a world class customer experience for customers by implementing and maintaining Copart best practices that meet company policy, quality and service expectations.
- Hire, train, develop and motivate staff members
- Manage day to day operations of all positions managed
- Ensure all internal or remote positions meet company standards
- Ensure performance is within company standards
- Provide direction to team regarding administrative duties and goals
- Employee scheduling, time and attendance management
- Ability to complete all job tasks for positions supervised
- Lead team to meet or exceed department goals
- Conduct performance reviews according to company schedules
- Plan and lead meetings per company standards
- Handle employee/customer service issues
- Other duties as assigned
- High School Degree (GED), some college preferred
- Three (3) years call center management or equivalent experience
- Ability to manage local or remote customer service employees
- Computer Proficiency (MS Office Suite)
- Excellent communication skills -- verbal and written
- Excellent customer service skills
- Ability to hire, train and develop employees
- Typing at least 45 Words Per Minute
- Basic 10 Key proficiency
- Ability to multi task in a fast paced environment
- Ability to manage expenses with basic accounting and inventory management skills
- Ability to work in a fast paced environment
- Managing multiple processes for employees
- Conflict management skills
- Valid Driver's license
- Ability to travel as needed
- Bilingual skill a plus
Job Summary
Full Time
Wholesale
05/13/2024
07/11/2024
copart.com
DALLAS, TX
7,500 - 15,000
1982
A JAYSON ADAIR
$1B - $3B
Wholesale
Related Companies
About Copart, Inc
Copart, Inc., founded in 1982, is a global leader in online vehicle auctions. Coparts innovative technology and online auction platform links sellers to more than 750,000 Members in over 170 countries. With operations in over 200 locations in 11 countries, Copart has more than 150,000 vehicles available online every day. The company offers services to process and sell salvage and clean title vehicles to different types of buyers including dealers, dismantlers, rebuilders, exporters and to end users. Copart currently operates in the United States (Copart.com), Canada (Copart.ca), the United Kin...gdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es) and Finland (AVK.fi). Copart business is supported by a strong team of 600 techies working from USA, UK, Germany and India. In India we are known as Copart India Technology Center (CITC) in Hyderabad, Telangana. Initiated in 2017, CITC has a strong team of more than 400 IT professionals, using latest cutting edge technologies are developing products that help further day to day business of Copart across the globe. Our domains include Software Development, mostly in JAVA or J2EE, Quality Assurance (Manual or Automation), IT Technical Support, SRE (Site Reliability Engineering). Currently we are located at PSR Prime Towers, beside DLF City, Gachibowli, Hyderabad.
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