Description

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company.

Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance;

WHY JOIN US We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include :

• Competitive pay up to $28 / hr - Depending on Experience
• Medical, Dental, Vision and Prescription coverage
• Paid vacation and holidays
• 401(K) match
• Life insurance, AD&D and long-term disability
• Tuition reimbursement
• Opportunities available nationwide
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
• Pet Insurance
• Legal Plan, and ID Theft Protection

JOB SUMMARY

Reporting to Call Center / Afterhours Supervisor, the Call Center Representative 3 (Team Lead) provides expertise and guidance for all Call Center and Afterhours Dispatch Representatives.

Schedule :

Open Availability - hours are 2-11pm MST

Business Responsibilities :

• Monitor inbound call / email volumes, service levels, and queues
• Receive incoming phone calls / emails and service inquiries from customers and service personnel
• Resolve team members questions in a timely manner
• Work with other departments / personnel where necessary to research and resolve customer questions / issues
• Complete weekly quality assurance evaluations
• Provide verbal coaching to call center / afterhours dispatch representatives
• Communicate information / department changes to call center / afterhours dispatch representatives
• Conduct department training as needed
• Escalate issues / concerns to Supervisor when necessary
• Carry out all responsibilities in an honest, ethical, and professional manner
• Perform additional duties as assigned

Call Center Representative 3 Qualifications / Skills :

• Positive attitude
• Motivated to perform job duties
• People management
• Managing performance based on KPI’s
• Promoting process improvement
• Strategic planning
• Dealing with complexity, analyzing information, and implementing company vision

Education, Experience, and Licensing Requirements :

• High school diploma or general education degree (GED) required
• Minimum 12 months experience in specific industry
• Advanced supervisory experience a plus

Today, 22 different companies make up the CoolSys family of brands . Our valued employees are at the heart of our continued growth and success.

We invite you to be part of that growth! Connect with us on and . Coolsys is an EEO / AA Employer. All qualified individuals - Including all ages, colors, disabilities, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal and MVR) and drug testing (including for marijuana) are required for all positions.

Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

Today, there are 22 different companies that make up the CoolSys family of brands. When you join CoolSys, you join a nationwide network of the country's best and most highly trained technicians .

Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

Connect with us on and on .

Pre-employment background screening (criminal and MVR) and drug testing (including for marijuana) are required for all positions.

Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance. #jm2023

from on .

Last updated : 2024-02-23