Overview

The Accounts Receivable Accounting Administrator 2 (Collections) collects customer AR balances within the North America Accounts Receivable Shared Service business function. The role works closely with customers and customer support team to maintain a portfolio of customer receivables with a focus of minimizing financial risk, and maximize collections.

Responsibilities

• Maintain portfolio of customers AR balances including monitoring and following up on aged items to ensure timely collections.• Establish and monitor customer credit limits and credit terms, ensuring cash collection occurs within these terms to minimize financial risk.• Escalate delinquent customers through risk mitigation process - ultimately resolving underlying issues or escalating for further risk

mitigation.• Understand how collector DSO and other key AR metrics work, the underlying drivers, and how to use this information for targeted

collection efforts.• Collect and maintain core AR data for portfolio customers, including contact information, payment methods, and other key customer

attributes.

• Collaborate with other Cook companies and functions to resolve billing or pricing issues.• Cover incoming customer calls, monitor shared email boxes, log customer issues, and process phone payments.• Monitor and track KPIs and metrics established by leadership.• Investigate and resolve customer queries, positively connect with customers and anticipate needs in order to provide exceptional customer

service.• Use software to keep detailed notes regarding conversations with customers and outcomes.• Participate in special projects as needed.

Qualifications

• High school diploma or equivalent required, associates or bachelors degree (or equivalent) preferred.• Accounts Receivable experience preferred.• Attention to detail and the ability to reason and think quickly is essential for negotiating effectively.• Excellent communication, inter-personal, numeric, and problem-solving skills.

• Proficiency in Microsoft Office software• Strictly adhere to safety requirements• Maintain regular and punctual attendance• Maintain company quality and quantity standards

Physical Requirements/Work Environment:

• General office environment, sitting for extended periods• Close visual acuity when working with computers, etc.• Occasionally required to lift up to 20 pounds• Manual dexterity and coordination while operating standard office equipment• Perform the essential functions of the job, subject to reasonable accommodation requirements under the ADA