ABOUT THE JOB

Convera has embarked on a major business transformation journey to reimagine the customer experience in Financial Services and Salesforce will play a critical role in building the new Business Enablement Platform across global business functions. As a Senior Salesforce Administrator on the Product & Technology (P&T) team, you will be responsible for building out and owning a new SFDC/GTM tech stack, and integrations to critical systems. In this role, the candidate is responsible for working with stakeholders to identify business requirements and subsequently implementing configuration changes. To perform this job successfully, the individual must be able to perform each essential duty satisfactorily and possess strong verbal and written communication skills. 

Responsibilities:

• Build scalable solutions as a technical leader within the Product & Technology team
• Partner business leaders to define the systems architecture strategy to support rapid growth and scaling of our GTM teams including Marketing, Sales, Customer Success, Engineering, and Operations
• Product owner mentality with focus on usability and design
• Ability to work cross functionally across Product & Technology, GTM, and Operations to gain consensus from multiple stakeholders and lead major change efforts requiring cross functional leadership collaboration and conflict
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform and AppExchange products
• Stay current with the latest Salesforce features, releases, and best practices
• Coordinate and manage Salesforce release updates, including sandbox management, change sets, and deployment activities
• Perform system testing and quality assurance to ensure smooth deployments
• Define mechanisms for prioritizing backlog capabilities with stakeholders, and resolving technical conflicts and dependencies
• Provide detailed level of effort estimates for proposed solutions
• Articulate the benefits and risks to a solution's feasibility and functionality
• Oversee data quality standards to ensure consistency and reliability across all platforms
• Ensure proper documentation (i.e. architecture diagrams) of process flows between systems is maintained and implement/maintain connections between Salesforce and other business systems
• Able to see the big picture while also being hands-on and in the details
• Continuously enhance your knowledge and skills through training, certifications, and participation in Salesforce user groups and events

ABOUT IDEAL CANDIDATE

Minimum Qualifications:

• Bachelor's degree from a four-year college or university or equivalent work experience in a similar position
• 5 years as a Salesforce Administrator
• Certifications: Salesforce Administrator, Advanced Salesforce Administrator, and Platform Application Builder
• Strong knowledge in Sales Cloud and Experience Cloud.
• Experience as a business or functional analyst.
• Experience with Salesforce.com and supporting integrations
• Experience with GTM platforms such as Pardot, Gainsight, Gong, Conga, and DocuSign
• Experience in working across a geographically disbursed / remote organization
• Experience with large scale transformation/modernization programs
• Experience in leading agile transformation and related ceremonies (i.e. sprint grooming, PI planning, scrum of scrums, etc.) across multiple workstreams
• Strong oral and written communications with excellent teamwork and interpersonal skills
• Strong mentoring skills as a senior technical leader for less experienced team members
• Collaborative working style to be able to partner with technology and business stakeholders across the organization and collaborate on technology decisions
• Ability to understand and support internal and external team members on the delivery and execution of complex projects

Preferred Qualifications:

• Highly competent with Salesforce automation tools such as flow builder, approval processes, and workflow rules.
• Proficiency in Microsoft applications, including MS Office Suite, Visio, SharePoint, and Outlook.
• Experience with IT service management tools (ex: ServiceNow) and incident response (ex: PagerDuty)
• Nice to have: Gainsight Administration certification, Pardot certification, Ownbackup experience, and Copado Fundamentals certification.

Location

• Denver, CO or WFH USA

Compensation:

$108,000 - $172,000

If you are a highly skilled Salesforce Administrator seeking a challenging opportunity to make a significant impact within a dynamic organization, we invite you to apply for the position of Sr Salesforce Administrator. Join our team and contribute to our success by leveraging your expertise in Salesforce administration and driving continuous improvement in our Salesforce platform.