Reports to: Inventory Lead

Location: Texas, Colorado, North Dakota

The future is bright for Control Tech, join us there are great things to come!

Control Tech is a leading cross-border Instrumentation, Electrical & Automation solutions provider. Committed to excellence, we are experts in construction, maintenance, turn-around and optimization, as well as structures, production operations, parts sales and more. As a people-first company, our skilled and diversified team is known for providing stellar customer service and we are always ready to explore new avenues for our safe and versatile solutions.

Our mission is to empower our people to deliver high quality solutions to our clients safely and efficiently while continuing to strengthen and preserve the environment we operate in. We are committed to safety, quality work, community, work-life balance, and honesty within our entire organization.

Job Brief:

The Parts Technician will provide customer service to a client by responding to questions about specific parts and/or completes the order process for new or replacement parts for the project or job. This role is also responsible for ensuring orders are accurate, compiled in a timely fashion and has the field technician and customer as a main focus.

Duties & Responsibilities:

• Check inventory availability and place parts order. If required, source and obtain price quotes from catalogues and suppliers if inventory is not available.
• Assist with picking and preparing/staging orders for technicians from various locations which included the warehouse, cold storage and yard.
• Confirm job order vs. stock order when required with technician.
• Ensure billing is accurate and verified prior to sending invoice to customer.
• Work and communicate effectively with the Inventory Control team in regards to physical inventory, help perform spot checks, counts, and assist with warehouse organization as needed.
• Work and communicate effectively with Service Administrators to ensure material is billed correctly and on time.
• Work with the Manager of Inventory Control to maximize purchases on rebate accounts.
• Determine method of shipment and arrange shipping, prepare bills of lading, invoices, and other shipping documents.
• Assemble containers and crates, record contents manually or electronically, pack goods to be shipped with identifying information and shipping instructions.
• Oversee loading and unloading of goods from trucks or other conveyances.
• Inspect and verify incoming goods against invoices or other documents, record shortages and reject damaged goods.
• Unpack, code and route goods to appropriate storage areas.
• Maintain internal, manual, or computerized record-keeping systems.
• May perform occasional material deliveries to customer locations and material pickups from vendors using company vehicle.
• Work with vendors to ensure returns are completed in a timely manner
• Take part in daily housekeeping of warehouse and yard.
• Other projects and duties as assigned.
• On-Call rotation (weekends/evenings).

Required Skills & Abilities:

• List all required skills and abilities necessary to preform the role.
• May operate forklift, hand truck or other equipment to load, unload, transport, and store goods.
• Manual dexterity (ability to perform lifting, climbing, bending, carrying items).
• Working knowledge of Enterprise Resource Planning (ERP) System (IFS) an asset.
• Experience with Instrumentation, Electrical and Automation parts considered an asset.
• Familiarity with Oil and Gas service industry considered an asset.
• Solid written and verbal comprehension.
• Working knowledge of Microsoft Office applications (Outlook, Word, Excel).
• Strong time management; Ability to work independently.
• Customer service focused; Good interpersonal skills; Ability to establish and maintain rapport with suppliers, customers, technicians, management and team mates.

Qualifications:

• Ability to accommodate a flexible work schedule (stat holidays, weekends, overtime as required, scheduled on-call).
• Valid unrestricted Class 5 Driver s License.
• Commitment to safety; Participation in Company provided safety training and meetings.
• Forklift Training Certificate; Standard First Aid/CPR with AED; H2S considered an asset.

Education:

• High School Diploma
• Courses towards the Parts Technician Trade would be considered an asset.

Self Management Behaviors (expected of all employees in the Control Tech family):

• Self Awareness: Recognizes impact on others, knows strengths and limitations, sense of self worth and confidence.
• Self Control: Disruptive emotions and impulses are in check, maintains consistency with core values.
• Maintains Motivation; Strives to learn, to improve and to be successful.
• Listening and Speaking Respectfully; Listens generously - clarifies meaning and intent, speaks straight and respectfully.
• Collaborator: Works effectively on teams with a wide variety of people, resolves conflict directly and productively, contributes to the success of others.