Description

Position Summary:

The Account Services Coordinator is responsible for handling all consumer related inquiries for branded products. While also supporting the Account Services senior management in all day-to-day customer related responsibilities. 

Responsibilities: include but are not limited to -

• Handling all consumer related inquiries for branded products. 
• Handle incoming customer account inquiries/calls.
• Will manage assigned customer accounts independently. 
• Data input of purchase orders.
• Track orders internally from input to ship.
• Advise customers of packaging component receipts.
• Provide customers with tracking information and proof of delivery.
• Process product returns.
• Prepare and maintain inventory reports.
• Work with all in-house departments to ensure timely turnaround of orders.
• Prepare sample requests for mailing to existing and potential customers.
• General office duties.
• Route customer complaints to Quality Assurance.
• Other responsibilities as assigned by Senior Management.

Requirements

Education and Experience:

• Associates degree required, BA/BS degree in Business Administration or related degree preferred

• 1 - 2 years of customer service related experience

Skills and Abilities:

• Proficient in Microsoft Outlook, Word, Excel.

• Excellent written, verbal and interpersonal skills.

• Ability to work on multiple tasks on tight deadlines in a high-pressure environment.

• Excellent organizational, communication and follow-up skills.

Physical Demands:

• Required to reach with arms and use hands and fingers to handle documentation and computer controls.

• Required to stoop, kneel, crouch, stand, bend, sit, talk, and hear.

• Must be able to lift and/or move up to 50 pounds.

Work Environment:

• Required to be present in the office to collaborate with peers and supervisors on an as needed basis.

• Potential to move between office sites/areas, including stairs, to complete job functions.

• Work/Travel schedule must be adhered to and/or changed as needed to meet business requirements.

• Employee work hours/schedule and/or shift are subject to change based on business needs and Management discretion.

Supervisory Responsibilities:

• None

Pay Range:

$25.00 - $28.00 / hour