1 Avaya Engineer Tier III Job in Fife, WA

SORT BY

SET JOB ALERT

OFF

Details...

Avaya Engineer Tier III

Continuant

Fife, WA | Other

$100k-128k (estimate)

2 Months Ago

Avaya Engineer Tier III

Continuant Fife, WA

$100k-128k (estimate)

Other 2 Months Ago

Save

Sorry! This job is no longer available. Please explore similar jobs listed on the left.

Continuant is Hiring a Remote Avaya Engineer Tier III

Job Details

Job Location: Remote Employee Location - Fife, WA

Position Type: Full Time

Education Level: Not Specified

Salary Range: $90,000.00 - $95,000.00 Salary/year

Travel Percentage: None

Job Shift: Day

Job Category: Engineering

Description

At Continuant, we're reshaping the landscape of Unified Communications (UC) and Audio-Video (AV) for enterprise operators. Your mission, should you choose to accept it, is to help organizations across the globe stay confidently connected with world-class technology and services.

Here, you'll be part of an elite team of innovators and problem-solvers, dedicated to transforming our customers’ future visions into reality. We offer not only jobs, but fulfilling careers, where your contributions can lead to tangible rewards and advancements. You’ll have the opportunity to make a real impact in the world of communications, utilizing your skills and ambition to drive progress.

We are seeking an expert Avaya Aura Core Components Engineer (Tier III) to join our team of elite, industry leading support engineers. As a Senior Avaya Engineer you should have proven experience supporting the full scope of Avaya voice technology and enjoy troubleshooting and resolving system issues. You should also have extensive experience and knowledge of all Avaya Aura Core components and be an escalation resource for your team.

What You’ll Be Doing:

Provide remote Tier/Level 3 support by troubleshooting, diagnosing, and resolving incidents related to all six components of Avaya Aura Core communication systems and associated technologies.
Provide administration and configuration MACD-level support for all Avaya Core communication systems and associated technologies
Utilize Avaya System Manager (SMGR) solution for deployments, configurations and support of Avaya Aura solution elements, applications, and services
Design, deploy, and configure Avaya Session Manager (ASM) solutions to support both Avaya and 3rd party SIP endpoints and trunks
Design, deploy, and configure Session Border Controller (SBC) solutions to interconnect, transform, route and secure internal/edge sourced SIP services
Design, deploy, and configure full suite of Avaya Call Management System (CMS) solutions to support Avaya contact center agents, supervisors, and all relative services
Perform system analysis and integration with other communications services and technologies
Act as the highest escalation point for complex and high priority customer incidents related to Avaya applications
Troubleshoot complex technical issues and provide appropriate resolutions and analysis of root cause(s) in alignment with contracted Service Level Agreements
Provide telecom engineering support, advice and consultation to customer contacts, team members and other employees at Continuant
Provide onsite support as needed
Be available for support calls with telephony service providers and onsite technicians
Mentor and train junior technical staff to encourage team’s growth and development
Provide Problem Management resolution on both software and hardware related issues
Utilize proprietary and industry standard tools and technologies to monitor, isolate and interpret communications related network traffic and faults – e.g., WireShark, TraceSM, TraceSBC, etc.
Work an on-call rotation with other support engineer team members. On-call work requires availability and after normal working hours and on weekends.

Qualifications

What You Need to be Successful:

Experience:

Must have 15 years' experience with the majority of the following primary products and technologies; in service role with enterprise customers (in addition to qualifications listed below):

Avaya Aura System Manager
Avaya Aura Session Manager
Avaya Aura Communication Manager
Avaya Aura Application Enablement Services
Avaya Aura Presence Services
Avaya Aura Media Server
Avaya Workforce Management services and applications
Avaya CMS Administration, Maintenance, Script Development & Deployment
Avaya Call Center Software w/ Advanced Features & Services
Avaya Aura Contact Center
Avaya Aura Session Border Controller for Enterprise
Avaya Aura Messaging
Avaya One-X applications
Supporting SIP technologies and services
Linux administration (at least 6 years experience)
VMware (ESXi) Platforms
Experience supporting multi-OEM environments preferred
Deployment of software and hardware of Avaya Aura Core Components

Desired Certifications:

Bachelor’s degree in Telecommunications, Engineering, Computer Science, Information Systems, or any other relevant and accredited academic discipline (or an equivalent combination of experience, training, and/or education)
ACIS-7120 & ACSS 7720 Avaya Aura Core Components
ACIS-7130 & ACSS-7230 Avaya Aura Communication Applications Integration
VMWare Associate

Skills & Abilities:

ACIS and ACSS certification in Avaya Aura Core components and Contact Center
Ability to maintain current industry standard certification as required
Professional level understanding of network architectures, technologies, and common voice protocols
High level of empathy when working with customers and junior team members
Exceptional verbal and written communication
Unwavering dedication to the Customer Experience
Ability to describe, communicate, and document troubleshooting steps performed, including Incident Response and Root Cause Analysis
Microsoft Office Suite proficiency
ACS credentials – IP Telephony and IP Maintenance preferred
Working knowledge of ITIL practices, ITIL Foundation Certification preferred

Why Join Our Team?

We believe each person has the potential to grow, given the right environment. Our mission is to help each person advance their career and equip them with the resources and guidance to help them thrive. This is a great early career opportunity to join a tight knit and collaborative team with multiple avenues for growth within the company, as well as an on-the-job platform to build a diverse breadth of skills spanning multiple technologies.

Benefits:

Medical ($0 Premium), Dental, Vision Benefits
Fitness Fund Reimbursement Program for gym memberships and massages
Matching 401(K) Program with matching
PTO and 6-8 Paid Holidays
Annual Portfolio Bonus

Learn more at www.continuant.com/about-us/careers.

Continuant takes pride in having a dynamic, diverse workforce. We are an Equal Opportunity Employer. Drug test and criminal background check are required at the time of employment. Continuant is a Drug Free Work Environment. Any candidate that tests positive for marijuana or ANY controlled substance and/or alcohol during a pre-employment drug/alcohol screening will not be eligible for hire.