Shift/Schedule:

• Days: Monday - Friday
• Hours: 8a-5p
• Hybrid schedule- 3 days in office, 2 days remote

Position Summary: The Supervisor Cash Applications is responsible for the management of all cash applications duties to ensure correct and accurate posting. They will interface with both internal stakeholders, including Sales, and external customers to manage any account discrepancies.

Essential Duties & Responsibilities (other duties may be assigned):

• Supervises a team of associates in the Trade Accounts Receivable (Trade AR) department and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising associate performance; rewarding and disciplining associates; addressing complaints and resolving problems; and ensuring career development and succession planning.
• Work directly with third party banks as applicable to ensure proper and timely receipt of cash files to enable timely customer order release.
• Manage assigned team members to clear all unidentified transactions and address all unapplied cash daily to create clean receivables down to the invoice level.
• Work with third party vendor to ensure all proper application algorithms are in place and enable proper and complete cash application.
• Work with all cash rooms and Operations teams to ensure proper scanning and posting of cash to maintain clean aging.
• Manage assigned team members to clear open cases/disputes to keep Accounts Receivable clean; advise other teams of the root cause of errors.
• Manage customer escalations and define rules governing open disputes to quickly clear disputed items to optimize the customer experience.
• Develop expertise in and be able to train employees on commonly used systems; including 9Ci, SalesForce, Banking software, etc.
• Coach assigned team members to meet and exceed Service Level Agreements (SLAs) to achieve a high customer experience.
• Review, recommend, and align Key Performance Indicators (KPIs) with the manager and set expectations for the team.
• Partner with internal teams (Sales and Operations) as necessary to meet customer expectations for effective resolution of customer disputes.

Competencies & Qualifications:

• Education and/or Experience: Bachelor’s degree and 3-5 years job-related experience and/or training required; or equivalent combination of education and experience. Supervisory experience preferred.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: To perform this job successfully, an individual should have knowledge of:
• Accounting Software – Oracle AR
• Internet Software – Browsers and search engines
• Spreadsheet Software – Microsoft products
• Miscellaneous – 9ci, Salesforce, CCAAS, Experian, Fintech, Icontol, Banking software,
• Certificates, Licenses, Registrations: N/A
• Other Requirements: Travel up to 10%

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walk - Less than 1/3 of the Time; Sit - 1/3 to 2/3 of the Time; Talk or hear - 1/3 to 2/3 of the Time.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is subject to Moderate noise.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Accounting: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Ability to Commute:

• Atlanta, GA (Required)

Ability to Relocate:

• Atlanta, GA: Relocate before starting work (Required)

Work Location: In person