Customer Service, Inside Sales, & Network Operations Center (NOC) Manager
Direct Hire
Plano, Texas
Target Salary $120k Bonus
Job Description
Manufacturing company in a very high product growth industry is building a new Customer Service and Inside Sales network operations center. This role will be over all the areas: Inside Sales, Customer Service, and Field Technical Support.
The scope of this position will include an evaluation of all available NOC software platforms and the selection of one that's the most suitable for the company's' needs. They don't currently have any existing platform today that someone needs experience on, but will have to join with knowledge & expertise of several to consult them on.
This will centralize all their inside sales operations & customer success experiences across North America. Your build out, grow and develop groups/teams that will own lead generation, customer interfacing, proposals, sales presentations, technical support, marketing campaigns, customer success/retention and long-term relations. Work in tandem with the outside sales groups. Could be upwards of 20-30 people in one location.
Will collaborate very closely with all customer deployed products, implementation of physical assets, and support afterwards.
Required Skills:

• 10 years of Inside Sales for physical products. Preferably with power distribution, power generation, or EV industries.
• Deep understanding / acumen of the EV market / industries
• Experience building out and growing inside sales call centers, technical support operation centers.
• Experience with building lead generation systems, and marketing campaigns.
• Experience / proficiency working with CRM sales tool systems, SAP or similar ERP tools, and MS Office suite
• Experience doing customer proposals and multi-phase presentations to potentially large national or international clients.
• Bachelors Degree

Bonus / Soft Skills:

• Strong persuasive sales and closing experience
• Strong presentation skills with small and large groups of people (both technical and non-technical)
• Power Backup solutions

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