WE ARE UNABLE TO OFFER SPONSORSHIP OR THIRD PARTY REPRESENTATION FOR THIS POSITION

Consultis, a premier Technical Solutions Provider and IT Staffing Firm with the single focus of pairing the right candidate with the right employment opportunity is currently searching for a Customer Support Technician for a Contract opportunity with our client.

Position Overview:

Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow through.

Requirements/Responsibilities:

· Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners

· Assists in coordinating audiovisual setups and video conferencing support

o Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)

o Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)

· Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).

· Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.

· Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.

· Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11

· Collaborate and assist with other areas of the IT department on projects and initiatives

· Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday

· Participate in after-hours (evening & weekend) on-call rotation

· Travel to remote locations to provide support, as needed

Required Qualification or Skills:

· IT Enterprise experience is preferred

· High school diploma or equivalent; additional certifications or relevant education is a plus.

· Ability to learn new systems and software in a fast-paced environment.

· Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.

· Ability to manage multiple priorities and work independently or as part of a team.

· Capacity to perform in high-pressure situations, with strong organizational and time-management skills.

TO APPLY FOR THIS POSITION:

Please apply online through Consultis' application process. This will register you into our database allowing us to better qualify and present you with opportunities. Provide as much information as possible including telephone #s, email, local address, resume, skills, availability, relocation preferences, acceptable travel percentage, salary history, work history, references and job type categories. Should you experience trouble please feel free to contact us directly at 561-750-8745

You may also email your resume to: JudiL@consultis.com

WE ARE UNABLE TO OFFER SPONSORSHIP OR THIRD PARTY REPRESENTATION FOR THIS POSITION

Job Type: Contract

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Auburndale, FL (Required)

Work Location: In person