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Customer Experience Representative
Consuela Austin, TX
$43k-54k (estimate)
Full Time 7 Months Ago
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Consuela is Hiring a Customer Experience Representative Near Austin, TX

Description

As a Customer Experience Representative, you will be responsible for Making Today Ridiculously Awesome for our Consuela customers by working directly with our customers or those that soon will be. We have an amazing community of Consuela supporters. Our goal is to provide an exceptional experience for everyone we interact with through establishing connections on an emotional level and being tenacious in our pursuit of providing solutions. In short, we believe that empathy and being a problem solver are the keys to great customer service. While this role can be fully-remote, there is a strong preference for the person to be located in the Central Texas area in order to visit the Austin office on occasion.

What You'll Do

  • Serve as a primary point of contact for customers reaching out through phone, email, text or chat
  • Handle a variety of experiences such as product recommendations, shipping questions and product issues with patience and empathy
  • Be a customer advocate by sharing customer stories and areas where we can improve
  • Develop long-lasting relationships with our repeat and new customers
  • Leverage our suite of customer experience tool to interact with and customers

What makes us different?

  • We are a people-first team. We are focused on living out our purpose to ensure that people feel seen, heard, valued, and loved. We believe in building long-lasting relationships with our customers, team members, and external partners. We are privately held.
  • We believe that everyone on the team contributes to who we are as a company and has a role in shaping our future. Our decisions are guided by what is right for the company long-term. Our goal is to be around for 100 years. Financials are important but we place similar emphasis on how we show up in the world.
  • We expect our team members to be passionate about their roles and our company. Our compensation structures are competitive as we want team members to see this as a long-term opportunity. We offer a great benefits program, retirement plan matching, and a remote work environment for this position.
  • We have been recognized by Forbes as part of their Small Giants initiative. Small Giants are companies led by purpose-driven leaders who choose greatness over growth and prioritize their people. We are also Evergreen certified. Evergreen companies are purpose-driven businesses with a focus on making a long-term difference in the world. This recognition is Consuela's commitment to positively impact our teams, customers, suppliers, communities, and our families.

Requirements

We want someone who is an incredible verbal and written communicator. Empathy, compassion, respectfulness, patience, and a balanced mindset are key traits for the person in this role. We want someone who is selfless and takes enormous pride in delivering an exceptional experience. Problems are viewed as opportunities to learn something new. We are looking for someone who has 1-3 years of experience in a customer facing role using a variety of communication channels. The ideal candidate is someone who is comfortable with navigating online tools to work with customers.

We are an equal opportunity employer and we do not discriminate against any applicant on the basis of race, color, national origin, gender, marital status, age, disability, sexual orientation, military/veterans status, or any other status protected by federal, state or local ordinances.

Job Summary

JOB TYPE

Full Time

SALARY

$43k-54k (estimate)

POST DATE

09/21/2022

EXPIRATION DATE

03/22/2023

WEBSITE

consuelastyle.com

HEADQUARTERS

Austin, TX

SIZE

25 - 50

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The job skills required for Customer Experience Representative include Empathy, Retirement Plans, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Representative job description and responsibilities

Collaborated with various team members across departments to problem solve and exceed customer expectations.

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Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

03/04/2022: Augusta, GA

Customer experience representative document their exchanges with clients, often using customer relationship management software.

02/20/2022: Atlantic City, NJ

They generally need to know how to create and update tickets and how to search for customer records.

12/25/2021: New Bedford, MA

Customer service representative listen to or read about customer problems and suggest solutions.

02/09/2022: Allentown, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Representative jobs

Customer service representatives must have distinct personalities.

02/05/2022: Norwich, CT

Most customer service representative jobs require candidates to complete on-the-job training.

02/13/2022: Burlington, VT

Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.

02/15/2022: Appleton, WI

The person needs to know when to ask for referrals or reviews from customers.

01/29/2022: Winston Salem, NC

Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.

12/27/2021: Baltimore, MD

Step 3: View the best colleges and universities for Customer Experience Representative.

Butler University
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