Description

As a Customer Experience Representative, you will be responsible for Making Today Ridiculously Awesome for our Consuela customers by working directly with our customers or those that soon will be. We have an amazing community of Consuela supporters. Our goal is to provide an exceptional experience for everyone we interact with through establishing connections on an emotional level and being tenacious in our pursuit of providing solutions. In short, we believe that empathy and being a problem solver are the keys to great customer service. While this role can be fully-remote, there is a strong preference for the person to be located in the Central Texas area in order to visit the Austin office on occasion.

What You'll Do

• Serve as a primary point of contact for customers reaching out through phone, email, text or chat
• Handle a variety of experiences such as product recommendations, shipping questions and product issues with patience and empathy
• Be a customer advocate by sharing customer stories and areas where we can improve
• Develop long-lasting relationships with our repeat and new customers
• Leverage our suite of customer experience tool to interact with and customers

What makes us different?

• We are a people-first team. We are focused on living out our purpose to ensure that people feel seen, heard, valued, and loved. We believe in building long-lasting relationships with our customers, team members, and external partners. We are privately held.
• We believe that everyone on the team contributes to who we are as a company and has a role in shaping our future. Our decisions are guided by what is right for the company long-term. Our goal is to be around for 100 years. Financials are important but we place similar emphasis on how we show up in the world.
• We expect our team members to be passionate about their roles and our company. Our compensation structures are competitive as we want team members to see this as a long-term opportunity. We offer a great benefits program, retirement plan matching, and a remote work environment for this position.
• We have been recognized by Forbes as part of their Small Giants initiative. Small Giants are companies led by purpose-driven leaders who choose greatness over growth and prioritize their people. We are also Evergreen certified. Evergreen companies are purpose-driven businesses with a focus on making a long-term difference in the world. This recognition is Consuela's commitment to positively impact our teams, customers, suppliers, communities, and our families.

Requirements

We want someone who is an incredible verbal and written communicator. Empathy, compassion, respectfulness, patience, and a balanced mindset are key traits for the person in this role. We want someone who is selfless and takes enormous pride in delivering an exceptional experience. Problems are viewed as opportunities to learn something new. We are looking for someone who has 1-3 years of experience in a customer facing role using a variety of communication channels. The ideal candidate is someone who is comfortable with navigating online tools to work with customers.

We are an equal opportunity employer and we do not discriminate against any applicant on the basis of race, color, national origin, gender, marital status, age, disability, sexual orientation, military/veterans status, or any other status protected by federal, state or local ordinances.