Duties and Responsibilities

The duties include, but are not limited to :

• Assist professional nursing staff by providing direct patient care. Prepares charts, takes temperature, pulse, performs screenings, blood pressure and respiration and other duties as assigned.
• Assist physicians by maintaining practice workflow, organizing exam rooms, maintaining, and ordering supplies, screening patient requests and other duties as assigned such as blood draws, POC testing as directed by Provider.
• Follows instructions closely and reports observations and symptoms indicative of the patient’s reactions to treatments and patient complaints.
• Responsible for workflow in practice to ensure timely appointments and decreased wait-times to see Provider.
• Assist in scheduling accurate initial evaluations, follow up appointments and cancellations.
• Initiates all appointment reminder calls in a professional and courteous manner, projecting appropriate language and tone of voice.
• Demonstrates effective oral, listening, and written communication skills that facilitate positive customer relationships and staff interaction in the delivery of care.
• Prioritizes duties and responsibilities and completes them accurately and in a timely fashion.
• Maintains confidentiality and demonstrates responsible judgment by updating knowledge, referring problems through appropriate channels, and observing the policies and procedures.
• Obtain and enter patient history, chief complaint, and update the medication list into the electronic medical record.
• Maintains compliance with legal requirements, HIPAA, OSHA, and company policies.
• Assisting with other office duties including answering phones, faxing, filing, etc.
• Keeps supplies ready by inventorying stock, placing orders, verifying receipt, sorting, and storing.
• Restocking exam / procedure rooms.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations
• Help answer phones, filing, greeting patients and any other administrative task. Maintains infection control / safety guidelines and confidentiality policies.
• Perform other duties / tasks as requested by providers, coordinators, and management in accordance with office procedures / policies
• Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Performs miscellaneous job-related duties as assigned

Qualifications or Education, Training and Experience

• At least 2 years of similar job experience in a medical office preferred
• Familiar with EKG, Phlebotomy and Patient Care
• Certified or Registered Medical Assistant
• CPR certified
• Experience on EHR and EMR systems, Athena preferred
• Knowledge of pre-authorizations and referrals

Knowledge and Skills / Expected Competencies

• Ability to clearly communicate medical information to professional practitioners and / or the general public.
• Ability to maintain confidential information
• Good interpersonal skills, sense of urgency, being proactive and ownership for one’s work.
• Dependable, with strong work ethic and extremely high degree personal integrity.
• Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others.
• Helpful and constructive view of working with others to achieve positive outcomes.
• Taking responsibility and being accountable for your own actions

Physical / Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Examples of Work Environment

While performing the duties of this job, the employee is regularly required to walk, bend, sit, talk, lift, or hear. The employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, postage meter, fax machine and printer).

The employee may occasionally lift and / or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The employee may need to travel to healthcare practices.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above.

Last updated : 2024-03-05