Job Summary:

As a receptionist, you will be the first point of contact for our clients, visitors, and employees. Your primary responsibility will be to ensure a positive experience for all individuals interacting with our company. You will handle a variety of administrative tasks and provide crucial support to various departments. This position requires exceptional communication skills, empathy, attention to detail, and the ability to maintain confidentiality.

Requirements:

• Proficient in written and spoken English, Spanish, and/or Creole.
• High school diploma or equivalent; additional qualifications will be a plus.
• Proven experience in a similar role, preferably in a healthcare or social services setting.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong organizational and time-management abilities.
• Proficiency in computer skills, including:

- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Proficient in Adobe PDF for document creation, editing, and management
- Internet research and information retrieval
- Email management
- Basic troubleshooting skills

• Ability to multitask and prioritize tasks effectively.
• Knowledge of HIPAA regulations and standards is a plus.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Adaptability and willingness to learn new tasks and procedures.

Duties & Responsibilities:

• Serve as the primary point of contact for phone calls, emails, and correspondence, ensuring prompt and professional responses.
• Assist with various administrative tasks, including sorting and distributing mail, scheduling appointments, coordinating meetings, maintaining office supplies, and more.
• Manage the reception area and making sure the area is clean, organized, and presentable at all times.
• Warmly welcoming and assisting visitors, and directing them to the appropriate personnel.
• Assist with any tasks and special projects as assigned by management and administrators.
• Handle data entry tasks accurately and maintain organized records.
• Respond to inquiries from clients, visitors, and employees promptly and professionally. Provide information about the company, its services, and relevant policies.
• Provide support to other departments as needed, demonstrating flexibility and adaptability.
• Design and maintain effective filing systems to enhance organization and efficiency.
• Assist clients with documents, inquiries, complaints, and other matters, ensuring their needs are met with sensitivity and professionalism.
• Maintain confidentiality of personal and financial information, adhering to HIPAA regulations and standards.
• Coordinate with HR team members to ensure a seamless onboarding process for new employees.
• Securely manage important and confidential company documents.
• Maintain a proactive and adaptable approach towards change, fostering creativity and experimentation.
• Collaborate with team members to ensure smooth office operations and effective communication.
• Provide language assistance to non-English speaking clients or visitors. Translate documents or correspondence as needed.
• Flexibility to adapt to changing priorities and willingness to take on new responsibilities as needed.
• Perform other duties as assigned to support the overall goals of the organization.

This job description is provided as a general guideline to outline the typical duties and responsibilities associated with the Receptionist position at our company. Duties may vary depending on organizational needs and priorities, and additional tasks may be assigned as deemed necessary by administration/management.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Ability to Relocate:

• Tampa, FL: Relocate before starting work (Required)

Work Location: In person