POSITION SPECIFICATION

Dispatcher, Full Time

Connect Transit is celebrating 50 years of service as the primary public transit system for the Bloomington-Normal area this year, providing quality transportation to residents, allowing them to live spontaneously. Our mission is to provide safe, reliable transportation and access to opportunity to strengthen and enrich individual lives, our community, the economy, and the environment. All of our employees are vital in supporting this mission, read on to see how you can be part of it too!

Job Description:

As a Connect Transit Dispatcher you will be a vital part of the communication hub that connects our customers, Maintenance Department, and the Bus Operators of our paratransit and fixed route services.

Wages:

· First year: $42,161 at $20.27 an hour

· 5% yearly increases

· Third year: $52,769 at $25.37 an hour

What We Offer:

· Paid on the job training at first year rate

· Medical insurance: Connect Transit will pay 90% of employee premium and 65% of
dependent premiums.

· Dental, vision, life insurance

· Paid time off.

· Paid holidays

· Paid birthday

· Retirement plans, employer contribution of 5%

· Tuition reimbursement available

· Uniform allowance

· Opportunities for advancement

· Free bus pass for employees and immediate family members

· A team atmosphere with Trainers, Supervisors, and coworkers who want to see you
succeed in your job

Responsibilities and Duties:

· Provide exceptional customer service over the phone and in person

· Professionally answer telephones and assist callers as needed

· Provide routing assistance to Bus Operators

· Complete and submit daily reports and documentation

· Respond to requests for assistance using a two-way radio

· Collect and enter service data in appropriate programs

· Relay communications between the Operations, Maintenance, and Administration
departments to support the daily operational needs of Mobility Service, Fixed Route,
and Microtransit

· Track service interruptions, alert Operators, and record variances

· Complete required yearly trainings (Diversity/Inclusion in the Workplace, Equal
Opportunity, etc.)

· Other duties as assigned

Job Requirements:

· Minimum age of 21

· Valid Illinois Driver’s License

· High School diploma or GED

· Acceptable driving record (No serious traffic or license violations within the last five
years)

· Pass background check

· Pass Department of Transportation Physical and pre-employment drug test, and
willingness to comply with federal drug and alcohol testing requirements

· Ability to work independently, yet take verbal and written direction

· Ability to work when needed, including nights, weekends, early mornings, and split
shifts

· Ability to interact with customers of varying abilities in a friendly, patient manner

· Ability to read, write, and speak English

· Ability to use general office machines, practices, and procedures correctly

· Ability to use match for basic cash transactions

· Ability to use a computer, including Microsoft Office applications

· Ability to work in a professional group office setting

· Ability to maintain detailed and accurate records

· Ability to meet the physical demands required of this position

* Connect Transit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

*EEO/Minorities/Females/Vet/Disability.

Job Type: Full-time

Pay: $20.27 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person