Conn's HomePlus! Now Hiring Collections Manger to join our San Antonio Team!

Overview - Incumbent will be primarily responsible for managing and reporting of various reconciliation processes, communicating trends to leadership, and identifying procedural deficiencies that may impact Collections processes and/or delinquency.

Key Duties & Responsibilities: The Manager, Collections Operations responsibilities include, but are not limited to:

• Provide management and oversight of day-to-day operations performance to Collections Specialists
• Training and development of direct reports
• Creating and/or maintaining reporting and oversight of Collections-related processes such as data transfers, workflows, notifications, and operational SLAs.
• Maintaining interdepartmental communication, as it relates to Collections processes.
• Communicating identified, trends, risks, and/or procedural gaps to leadership.
• Handling escalated disputes from various departments determining the proper path for resolution and delegating to the proper subordinate monitoring completion
• Identifying audit needs and distribution of volume to direct reports.
• Assisting with the implementation of new processes, including design and testing

Required Experience

• High school diploma or GED
• 2 years Contact Center experience.

Preferred Experience

• Associate or bachelor’s degree preferred.
• 1 years leadership experience

Skills & Abilities

• Organized and detail oriented.
• Excellent analytical skills
• Able to multi-task and shift priorities, as required.
• Strong communication skills (verbal and written) and ability to communicate with individuals at all levels of the organization.
• Professional in appearance and manner.
• Ability to work a full-time schedule, including evenings, weekends, and holidays, as needed.
• MS Office (Word, Excel, Power Point, Visio)
• Microsoft SQL Server Management Studio

Working Conditions

• Work is performed in a call center environment and may require prolonged periods of sitting/standing.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center

Experience:

• Collections: 2 years (Required)
• Call center management: 2 years (Preferred)

Work Location: In person