Purpose: The Sr Tech I IT Support Specialist is a key member in a Global IT support team in which they provide first level support of the day-to-day activities of users, perform system maintenance, documentation of systems and deployment of IT solutions. The technician will provide support for IT technology that will cover a wide array of competencies. Duties include but are not limited to system troubleshooting, remote access solution support, hardware and software management, and lifecycle management. Technician will be required to complete and close tickets assigned to them. This role is onsite in Lithia Springs, GA. Key Duties and Responsibilities: Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner utilizing phone, chat, email, etc. in the communication process. Provide assistance to create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests. To accurately record, update and document requests using the IT service desk system. Meet SLA requirements established for response time and ability to complete and incident for CONMED users. Act as a mentor to the Level 1 Techs providing additional training or guidance when needed Provide additional assistance with troubleshooting when the Level 1 team needs help. In addition to the main responsibilities listed above, the manager may use discretion to add further duties and tasks based on the business needs which are not explicitly listed above. Essential Physical Requirement for the job (must be able to lift 50 pounds, sit/stand for 8 hours) Required Experience: 1-2 years of related experience in IT Help Desk and/or desktop support Knowledge Requirements: Firm understanding of desktop hardware, diagnosing problems and ability to use diagnostic tools. VPN and/or VDI understanding. Basic network understanding and troubleshooting. Strong communication and customer service skills. Ability to provide training/mentoring to teammates Ability to thrive in a team atmosphere. Experience providing technical support for the Microsoft Office suite, Windows, Active Directory and Office 365. Preferred Qualifications Associate’s Degree Experience supporting both domestic and international users in a global organization. Windows Certifications – MCSA, CompTIA A or other related desktop certifications. ServiceNow platform experience. This position is not eligible for visa sponsorship. Benefits: CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information. Competitive compensation Excellent healthcare including medical, dental, vision and prescription coverage Short & long term disability plus life insurance -- cost paid fully by CONMED Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period Employee Stock Purchase Plan -- allows stock purchases at discounted price Tuition assistance for undergraduate and graduate level courses Know someone at CONMED? Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives! CONMED is an Equal Opportunity Employer & an Affirmative Action Employer. CONMED is a strong advocate of workforce diversity. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, citizenship status, or veteran status. If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-325-5900 option #3. CONMED Corporation is a progressive, global medical device company. Through thoughtful leadership, innovation and team work, we are changing the future of medicine. Our 3,500 employees worldwide make meaningful contributions, positively impact the business, and advance in their careers as our company and product portfolio grows. We are a leader in Orthopedics, General Surgery, Gynecology, Gastroenterology, Pulmonology, and Anesthesiology and our employees enjoy challenging and diverse job opportunities across these varied specializations. We are headquartered in upstate New York with additional domestic facilities in FL, CA, MA, CO, and GA. We have an international presence in more than 20 locations throughout Europe, Australia, Latin America, Asia, North America, and the Middle East.