Major Duties and Responsibilities

Provides an exemplary service experience to the member while handling routine and moderately complex member transactions. Receives and accurately processes financial transactions, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed. Post transactions to member accounts and maintain member records.

Cross‑sells credit union services, refer members to the appropriate business partner for additional services. Meet or exceed referral goals.

Accurately processes member transactions throughout the business day and accurately balances cash drawer at close of business, while maintaining compliance and operational integrity of transactions. Completes tasks with a working knowledge of policies and procedures. Maintains member security at all times. May assist other branch staff with moderately complex transactions or processes.

Welcomes members by name, provide a high level of service and builds relationships with members. Facilitates problem resolution in a timely and seamless fashion. Leveraging established relationships, may ask for new member referrals.

Performs the duties of the position at the employee’s assigned branch of the Credit Union, and works on Saturdays at the Oakton Branch on a rotational basis.

Experience

Two to five years of similar or related experience

Education/Certifications/Licenses

(1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in‑house training or apprenticeship program.

Other Skills
Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Physical Requirements

Normal office working conditions.

Total Rewards:

Congressional Federal offers a comprehensive benefits package including but not limited to health and dental, 401k, vacation and sick pay, 10 paid holidays, tuition reimbursement, flexible spending programs and work/life balance.

EOE/M/F/D/V/SO

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)