Key Qualifications:

• Minimum 2 years professional technical troubleshooting expertise or proven technical ability
• Experience supporting customers via phone, e-mail, chat, and / or in person
• Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
• Able to effectively tailor communication and style to differing audiences
• Able to self-manage and work independently in a fast-paced, constantly changing environment
• Thrives on a team where expertise is shared and feedback is welcome
• Effective time management, including ability to multitask, organize and prioritize
• Able to research and grasp technical information across multiple tools while talking with customers
• iOS, Smartphone, Tablet, PC or Mac experience
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
• Makes space to listen, learn, and amplify diverse perspectives and experience
• Actively seeks out opportunities to champion and celebrate inclusion and diversity

Description:

• As a telecom customer, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward.
• As a Support Advisor, your voice is critical in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more.
• As our customers' first point of contact, you'll be the friendly voice of the Customer, providing world-class customer service, troubleshooting, and technical support.
• We'll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs and remind them that behind our great products are amazing people.
• We'll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
• We're committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.

Additional Requirements

• Available to attend required training on a fixed schedule that may include weekends.
• Flexible to work between the hours of 7: 00 a.m. CST and 10: 30 p.m. CST, including weekends and holidays, with the possibility to flex up or down hours depending upon business needs.
• Successful completion of a pre-employment assessment and $Diverse Lynx$
• Successful completion of initial training
• Meet all expectations of the role within the first 120 days of employment.
• Able to meet minimum typing speed of 40 WPM while talking with customers.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.