SUMMARY:

This position is primarily responsible for scheduling new patient appointments, surgical cases/procedures, testing, and follow-up appointments for designated provider(s).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for provider(s) schedule and maintaining appropriate clinic speed and volume. Includes scheduling appointments for new and established patients, surgical cases, and required testing.
• Responsible for entering appropriate documentation in patient management system.
• Responsible for updating designated provider(s) schedule in various systems.
• Responsible for professional telephone interactions. Includes accurate communication with patients, facilities, and surgical device representatives.
• Responsible for ensuring diagnosis codes are in system before walking patient to check out.
• Responsible for ensuring patient charts are ready and prepared for clinic at least 48 hours prior to scheduled appointment.
• Maintain accurate information for patient records and ensure all documentation is entered in EHR consistently and in a timely manner.
• Responsible for supporting Medical Assistant with phone calls, sending office notes to PCP and/or referring provider, and paging provider when needed for hospital calls.
• Responsible for supporting Pre-Certification Specialist with denials and appeals.
• Required to follow HIPAA and OSHA compliance guidelines at all times.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

• Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Communication – Writes clearly and informatively; Able to read and interpret written information. Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Participates in meetings. Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.

• Judgment - Includes appropriate people in decision-making process; Makes timely decisions.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Organizational Support - Follows policies and procedures.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.

• Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically.

• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.

• Initiative - Volunteers readily; Asks for and offers help when needed.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• High School diploma or equivalent required.

• One or more years’ experience in surgery scheduling preferred.

CERTIFICATE, LICENSES, REGISTRATIONS:

No certification(s) required.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write correspondence. Ability to speak effectively before employees of organization.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, Internet browsers, and e-mail.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 20 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Schedule:

• Monday to Friday

Application Question(s):

• What is your minimum salary requirement?
• Are you willing to submit a background screening?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• surgery scheduling: 1 year (Preferred)

Work Location: In person