Overview:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Duties:

- Handle inbound and outbound customer calls professionally
- Assist customers with product inquiries, orders, and issue resolution
- Utilize effective communication skills to provide information and promote products/services
- Perform data entry tasks accurately and efficiently
- Upsell products or services to customers when appropriate
- Maintain a high level of phone etiquette at all times
- Proficient in using google calendar, excel, word.
- Strong analytical skills to analyze data and make informed decisions
- Excellent communication skills to effectively communicate with the team and customer
- Knowledge in construction setting

Requirements:

- Previous experience in customer service or a related field
- Strong communication skills to effectively interact with customers
- Ability to handle challenging situations with patience and empathy
- Basic sales knowledge for upselling opportunities
- Excellent data entry skills for maintaining accurate customer records

This position offers the opportunity to work in a dynamic customer service environment where you can enhance your skills while assisting our valued clients.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Work Location: In person