We are looking for an energetic Supervisor to join our Management Team. We are looking for someone who has strong leadership skills and wants to grow with our company.

Job Summary:

A retail supervisor is responsible for supervising retail employees and overseeing their work to ensure customer satisfaction.

Duties/Responsibilities:

· Maintains a pleasurable shopping experience by ensuring retail floor is kept clean, neatly organized, and that merchandise is placed in the proper locations and is labeled correctly.

· Coordinates with Accounting and Operations to verify, as needed, all vendor invoices for payment by ensuring that pricing, quantity received, and unit of measures are correct.

· Assists Accounting and Operations personnel, as needed to research problem invoices for appropriate resolution of any issues.

· Reviews Accounts Receivable Detailed Aging report monthly.

· Assists in follow-up and resolution of any accounts that are past 30 days due.

· Reviews Open Invoice Value report on at least a monthly basis.

· Follows up with vendors on backorders and works with customers to complete orders.

· Responds to and resolves customer issues and requests in a timely manner.

· Actively participates in weekly store meetings and communicates any pertinent information to supervisor and direct reports.

· Assists with procuring products and signage for store displays.

· Plans for and assists with preparation of in-store events.

· Actively assists with initiatives to increase sales volume in store.

· Makes recommendations to remove slow-moving items and potential new products.

· Provides recommendations on high volume products that may be beneficial to stock in-house at a higher margin.

· Locates items requested by customers not normally stocked in the store.

· Actively engages with customers and meets established metrics for volume of sales calls.

· Supervises personnel to meet performance metrics and ensure a consistently high level of customer service.

· Monitors employee performance and responds to performance issues through formal and informal counseling and discipline.

· Escalates on-going, unresolved performance issues to HR for potential disciplinary action.

· Schedules employees to best meet customer and operational demands while controlling overtime costs.

· Maintains accurate and comprehensive documentation of personnel issues.

· Hires and trains new employees for them to perform all aspects of job accountabilities efficiently and in a safe manner.

o Cross-trains employees to cover gaps in service due to both scheduled and unscheduled time off.

· Ensures employees maintain a neat, professional appearance through appropriate dress and personal hygiene.

· Education and Experience:

· High school degree required. Associate degree preferred.

· Two to Three years’ experience in retail management including supervision of team.

· Experience in outside sales and establishing relationships with key decision makers.

· General knowledge of warehousing and inventory control procedures preferred.

· Knowledge of point-of-sale software preferred.

· Proficiency with Microsoft Word, Excel, Outlook.

Job Type: Full-time

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Education:

• Associate (Required)

Experience:

• Supervisor: 4 years (Required)
• Retail: 4 years (Required)

Work Location: In person