Lead, serve and coach site operations with safety, teamwork, systems, and productivity:

Create and maintain an environment that empowers your team members to succeed and reach their potential.

· Hire, develop and maintain the talent and skill sets necessary to fulfill customer needs and[Office1] scope of work completion

· Use your integrity-driven servant leadership and emotional intelligence to promote a safe, caring, growth-oriented and high-standard site subculture in alignment with our company’s values

· Install and oversee company systems, practices, and policies, ensuring compliance with company standards[Office2] and state laws

· Document scope of work completion with people assignments and walk-throughs

· Be accountable to the team, ensuring they hold to their role responsibilities

· Implement KPIs/metrics that accurately represent the proficiency and productivity of our work

Delegate and empower team member talent to deliver customer satisfaction and financial performance:

Distribute responsibilities that fit each employee’s talents and provide growth opportunities.

· Find opportunities to appropriately challenge and stretch employees to facilitate growth

· Gain strong understanding of team member strengths and growth areas to effectively organize work responsibilities that capitalize on both employee talents and customer needs

· Document team organizational charts and ensure transparency and clarity of all role responsibilities

· Identify training and leadership exposure opportunities for high-potential talent

· Ensure the team has the optimal equipment, resources, and support needed to succeed

Manage strategic customer relationships with integrating systems, leadership, and standards:

Engage customer site leaders to align with strategic needs, plans and key management practices.

· Conduct quarterly business reviews and annual planning discussions with customer leadership

· Identify and adapt to key customer processes, practices and preferred communication styles

· Document customer’s organizational chart and understand all key employees and their responsibilities

· Align our resources and systems towards customer needs, standards and goals

Collaborate with corporate sales in the pursuit of new regional customers:

While your primary focus will be effectively managing your site, expanding regional customers generates professional growth for this role and team while also supporting the overall business.

· When the current site has developed to be autonomous, this role should support our corporate sales team through visiting and building relationships with influencers and decision makers

· Prepare resources, specifically people and equipment, to begin customer startups as needed

Deliver operational and financial performance:

After caring for employees and the customer, we must take good care of the business by managing the people, the site management systems, and equipment efficiently.

· Monitor daily work, weekly production hours and monthly financials to identify leakage, overspending, misalignments and efficiency saving opportunities

· Audit compliance and use company data systems to quickly identify issues and install controls

Skills and Knowledge Needed for Success

Minimum Qualifications:

· Behavioral:

o Trustworthy, accountable, and caring

o Strong leadership and communication skills, including delegation

o Resourceful, driven, and committed to continuous improvement

o Highly organized and able to effectively generate structure and compliance adherence

· Technical:

o 5 years of relevant experience

o Safety practices and compliance knowledge

o Computer literacy (Microsoft products)

o Financial knowledge (budget development and management and simple cost accounting)

o Customer relationship management skills

o Able to stand and walk for extended periods of time when necessary

o Able to work evenings and weekends when necessary

Preferred Qualifications:

· Associate or bachelor’s degree

· Experience with audits and inspections

· Strong understanding of janitorial equipment -SOW’s, management, and cleaning practices, including:

o Walk-behind scrubbers

o Ride-on scrubbers

o Carpet extractors

o Floor care

o Creating and implementing cleaning schedules and routes

· Experience creating effective people development plans

Job Type: Full-time

Schedule:

• Day shift
• Monday to Friday

Work Location: In person