Job Description

Help Desk service support - Clean Room role onsite in South Portland, Maine.

RESPONSIBILITIES:

• Continually monitoring service tickets and ensuring tickets are worked in timely fashion.
• Document new processes and new fixes and share with team.
• Demonstrate and adhere to all our clients and customers’ safety policies and practices.
• Follow all 5S procedures inside the cleanroom and office areas.
• Keep supervision within TSP informed of all problems that are causing customer dissatisfaction.
• Conduct all business in such a way as to project a professional image.
• Install, troubleshoot, and replace WYSE Thin Clients, Ubuntu PCs and Dell laptops as required.
• Install, troubleshoot, and reinstall Windows XP, 2000, Windows 7, Windows 10, as required.
• Install, troubleshoot, and replace Zebra, Intermec, Honeywell label printers, Inkjet and laser printers as required.
• Install and convert terminals as required.
• Use Fluke NetTool to test LAN drops, determine correct subnet and other 1st level network support issues.
• Work closely with the customer’s internal team and perform any tasks as requested by them.
• Escalate any unresolved issues to operations coordinator or field service manager.
• Troubleshooting and problem-solving skills for Desktop/laptop hardware/software, Microsoft suite products, web browser support, SharePoint, Windows Client software
• Deployment of new desktop, laptop, accessories
• Conference room support and meeting assistance.
• Desktop printer and Follow-Me printer support.
• IT office moves, setup desk phone, and voicemail.
• Network cables check and pull new cables, VPN, Firewall & proxy.
• AID/XID (user id) enterprise account management.
• Back-up and recovery support.
• Application support.
• Facility support ESH, and safety training.
• Data center walkthroughs.
• Automation support.
• Maintain a positive attitude toward customers.
• May occasionally work holidays depending on support requirements and coverage needed.
• May be required to pick up extra shifts when requested.

QUALIFICATIONS / EXPERIENCE

• Excellent knowledge of PC, desktop, and printer hardware.
• Excellent knowledge of PC internal components.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience.
• Working technical knowledge of current protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Prior Clean room experience is a plus.

Physical requirements include:

• Sitting, standing, or walking for extended periods of time, Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Lifting and transporting of moderately heavy objects, such as computers and peripherals and printers
• Must have valid driver’s license, auto insurance, and reliable transportation.
• May occasionally require on-district travel for the purpose of on-site hardware and software troubleshooting and repair at customer’s other location.
• Candidates must be authorized to work in the United States

Job Type: Full-time

Pay: $19.00 - $21.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Health savings account
• Life insurance
• Referral program

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person