Our General Managers oversee all aspects of how their centers operate, from entertainment to food & beverage to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level.

ESSENTIAL DUTIES: Get a glimpse of all you’ll experience as a General Manager

• Help develop financial operational plans/budgets and monitor their performance to achieve your center’s financial goals. Review and control labor costs and other expenses.
• Floor management is the name of the game; manage the day-to-day operations of your center, scheduling, planning, and organizing and communicating effectively with your team.
• Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards; supervise direct reports which may include: Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.
• Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly
• Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise
• Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied
• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center

WHO YOU ARE

As one of our General Managers, you’re a customer service pro who knows what it’s like to work in a fast-paced environment and who thrives amid that energy. You’re highly attuned to the guest experience, accountable for your performance (and that of the teams you’ll manage), and are a strong team player across the board. You’re also an extraordinary problem-solver and trouble-shooter, and have at least a few years of management experience under your belt.

DESIRED SKILLS:

• 5 Years of Management Experience
• Bachelor’s Degree
• Basic business math, accounting skills, and strong analytical/decision-making skills
• Strong Team Player
• Exceptional “People Developer”
• Customer Service Pro
• Knowledge of POS register systems
• Solid Communication Skills

BENEFITS

• Medical insurance
• Dental insurance
• Vision Insurance
• Life Insurance
• 401K program
• Referral program
• 2 weeks accrued Paid Time Off (PTO) each year
• 4 Paid Holidays each year
• Comprehensive Paid Training program
• Career Advancement Opportunities

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 5 years

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to Relocate:

• Baltimore, MD: Relocate before starting work (Required)

Work Location: In person