The Optical Field Technician will be responsible for daily network monitoring and coordination of all field activity in their territory. The Technician will be available 24/7 for on call emergency situations and will have full knowledge of the company's network with the ability to handle any network problems from order turn-up to detailed network maintenance. This position is also responsible for installing company equipment on customer premises.

FUNCTIONS/RESPONSIBILITIES:

• Customer test and turn-up from DS-1 to OC-192 circuits.
• Provide second level support for network operations.
• Installation of any and all company network elements.
• Capability to trouble shoot the network using Cisco CTC or CTP.
• Directly interact with customer representative of other operating companies and internal colleagues.
• Facility maintenance of the network equipment on a monthly basis.
• Test, turn-up and maintenance of optical transport equipment.
• Test, turn-up and maintenance of CPE devices.
• Special projects as assigned by management.

Required Experience:

COMPETENCIES:

• General familiarity with Central Office Engineering practices.
• Familiarity with LEC engineering standards and interfaces.
• Basic knowledge of telecom infrastructure design and installation.
• Working knowledge of test equipment for DS-1 through OC-192, MSTP, as well as testing of individual fiber spans.
• Strong knowledge of IP/Data networking. IE: Cisco routers and switches.
• Strong knowledge of Cisco ONS transport equipment and Cisco MSTP equipment.
• High level of analytical ability and attention to detail.
• Desire and ability to work independently with limited direction in performing day-to-day tasks.
• Excellent organizational skills as well as the ability to multi-task.
• Desire and ability to manage the responsibilities of being on-call 24/7.
• Ability to work well within all areas of the organization as well as with external customers and vendors.

COMPUTER EXPERIENCE:

Experience in Windows, Microsoft Office, as well as various mapping, graphics and project management tools such as Map info, Visio and MS Project are required.

EDUCATION:

Technical training in telecommunications and/or experience with installation of all levels of telecommunications services is required. A minimum of five years in the telecom industry or an Associate’s degree in Telecommunications or Electrical Engineering is preferred.

EXPERIENCE:

2-5 years experience working in the field in the telecommunications industry with knowledge of outside plant, inside plant, telecommunications industry standards, TCP/IP, networking, SONET, DWDM, and Cisco equipment. Must be able to demonstrate excellent customer service skills.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

This position operates in a variety of environments. A small portion of the time is spent in a professional office environment and this role routinely uses standard office equipment. This position requires unaided lifting up to 50#, climbing ladders or scaffolding, repeated bending, crouching, stooping, stretching and/or crawling. This position also requires rapid use of arms, hands or fingers in handling or manipulating objects or operating equipment, tools, and/or instruments requiring fine eye-hand coordination. Personal Protective Equipment includes safety glasses, protective gloves and hard hat, all as necessary. Exposure to poor driving conditions may be frequent.

REQUIRED LICENSE(S)/CERTIFICATION(S)

Valid, active driver's license with a good driving record as defined by the Company's current insurance providers.

All employees will comply with Information Security policies to ensure the confidentiality, integrity, and availability of company and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

We offer a competitive compensation and benefits package including a 401k plan with a match. If you are looking to be part of a dynamic team, please apply now.

Equal Opportunity Employer

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• On call

Ability to Relocate:

• Madison, WI: Relocate before starting work (Required)

Work Location: In person