Role Overview: The Patient Experience Coordinator plays a vital role in ensuring a smooth and efficient patient experience, from new patient calls to scheduling, to post-treatment care. This position encompasses a diverse range of responsibilities, including schedule management, patient interaction, and administrative tasks.

Key Responsibilities:

• New Patient Acquisition & Follow-up:
• Proactively identify and contact new patient leads to schedule appointments.
• Consistently follow up with unscheduled leads, ensuring no opportunity is missed.
• Schedule Management & Review:
• Daily monitoring of doctor and hygiene schedules, ensuring all necessary details such as procedures, TX plans, balances, and insurance breakdowns are updated.
• Validate that procedures are correctly attached to appointments and make any necessary amendments.
• Regularly check for any balances in our systems, communicate to appropriate JCD team members, and make appropriate notations.
• Keep an eye on the scheduling template to ensure doctors and assistants are allocated appropriately. Communicate discrepancies with JCD team members as needed.
• Patient Experience & Reception:
• Maintain a welcoming and neat reception area, ensuring comfort for all patients.
• Efficiently handle daily tasks such as starting up computers, checking emails, voicemails, and attending morning huddles.
• Manage patient records, confirm next-day appointments, and facilitate the registration process for new patients.
• Offer top-notch hospitality by greeting patients promptly and offering refreshments.
• Ensure all necessary patient data is verified, updated, and stored securely.
• Manage incoming calls, routing them effectively, and handle emergency patient requests.
• Facilitate checkouts, ensuring all co-payments are collected, and future appointments are scheduled.
• Help create and present treatment plans to patients.
• General Administrative Tasks:
• Scan and organize documents into patient accounts.
• Monitor broken appointments and maintain updated call lists for various needs, such as recalls and reactivations.
• Take calls when assigned and inactivate accounts when necessary.
• Generate and manage reports related to incomplete treatments.

Qualifications & Skills:

• Previous experience in a dental office or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with a keen eye for detail.
• Familiarity with dental software and office systems.
• Ability to multitask and manage time efficiently.
• Proactive and solution-oriented mindset.

Job Type: Full-time

Pay: $19.20 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Healthcare setting:

• Dental office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Jacksonville, FL 32256: Relocate before starting work (Required)

Work Location: In person