Position Overview:
The role of Customer Engagement Specialist (BDC Agent) is a critical component of the growth of our business.

Qualifications:
Prospective candidates must have strong experience and training in the following: automotive industry, sales and communication technique, lead conversion strategy:

• Must have previous automotive BDC experience in sales and/or service
• Previous Professional Experience in Customer Service, Sales Preferred
• Articulate, Problem Solver, High-Energy, Strong Presentation Skills
• Results Driven, Committed to High-Performance Outcomes
• Available to work weekdays / weekends as well as early morning or evening schedule

Responsibilities & Tasks:
The following is a breakdown of tasks expected to be completed during one’s time in this position. Performance evaluations to identity future coaching needs are completed on monthly and quarterly basis.

• Consistent Daily Engagement of all Assigned Leads
• Schedule 12-14 Quality Appointments per Day
• Accurate Data Reporting, Activity Tracking
• Strong Representation of our Dealer Partners to Customer Base
• Organize all Lead Source, Activity and Records in Partner Data Systems
• Generate new Business Opportunities for our Dealer Partners

Department Assignment:
This position reports to the Department Director and/or Team Lead shall be expected to work in collaboration with other training team members as well as cross-functional staff.

Compensation:
Our company believes in providing employees with competitive compensation and routinely reviews market value, past education and work experience to provide the most competitive package.

• Compensation is based on experience
• Paid Time Off
• Healthcare
• Dental
• Vision
• 401(k)

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• Call center
• In-person

Experience:

• Dealership BDC: 1 year (Required)

Ability to Relocate:

• Allentown, PA: Relocate before starting work (Required)

Work Location: In person