1 Call Center Representative Job in Lynn, MA
Confidential is Hiring a Call Center Representative Near Lynn, MA
A-1 Exterminators is seeking an experienced Customer Service Representative to join our team. Established in 1953, we are one of the most successful family-owned Pest Control Company in New England. We are looking for someone who is experienced in providing customer support that is welcoming and professional. Candidate must be reliable, work well as part of a collaborative team, and live within a 20-minute radius of our office
Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests
- Analyze customer needs and recommend appropriate solutions
- Process orders, returns, and exchanges accurately and efficiently
- Maintain accurate customer records in the database
- Follow up with customers to ensure satisfaction and resolve any issues
- Collaborate with other team members to improve overall customer experience
Requirements:
- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using computer systems and software applications
- Ability to work well in a team environment
- High school diploma or equivalent required
If you are a motivated individual with a passion for providing exceptional customer service, we want to hear from you! Join our team as a Customer Service Representative and help us deliver outstanding support to our valued clients. Please submit your resume and cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview.
Job Type: Full-time
Salary: $18.00 - $22.00 per hour
Expected hours: No less than 40 per week
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- In-person
Work Location: In person
Job Summary
Full Time
$43k-55k (estimate)
03/22/2024
07/18/2024
michaelmabraham.com
<25
The job skills required for Call Center Representative include Customer Service, Problem Solving, Communication Skills, Customer Support, Computer Systems, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
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