About us

Confidental Company

COMMUNITY MANAGER JOB DESCRIPTION

As a Community Manager, you will be responsible for the daily operations of the property. You will represent our company and the property we manage with a positive attitude, willingness to help residents, staff and eagerness to learn and do your best every day while presenting yourself in a professional manner at all times. Community Managers must perform well under pressure, maintain a positive attitude at all times, have the ability to create and have fun while accomplishing the goals of the team, have the desire and ability to motivate self and a team of professionals and grow them into leaders, have strong oral and written communication skills, and have years of experience in providing exceptional customer service. Having a Team Mentality is a must.

Position Title

• Community Manager

Wage Status

• Salary, eligible for paid time off, medical insurance and bonuses

Relationships

• Reports to Regional Manager
• Leads/supervises all on site personnel
• Establishes and maintains relationships with colleagues in other departments within the company
• Develops and maintains relationships with suppliers, vendors, contractors, and all others serving the community and Company
• Maintains a positive relationship with local officials

Qualifications

• Minimum of 3 years conventional/market rate property management on site experience, preferably starting as a leasing or marketing specialist with promotions to assistant manager and/or community manager
• Management experience must include the management of a team of employees consisting of leasing and marketing specialists and maintenance personnel
• Management experience must have been with a professional property management company respected as such in the industry
• Must be available to work weekends and some holidays if necessary
• Awareness of local laws including Fair Housing
• Proficiency in Yardi Voyager software required
• Proficiency in Microsoft Excel, Word and Outlook

Characteristics

• A dynamic leader with strong supervisory skills/personnel management
• Effective communicator, trainer and motivator
• Self-motivated and independent thinker while maintaining strong and loyal team relationships
• Strong business, marketing, and property management sense
• Ability to process problems and recommend sound solutions to such problems
• Calm and intelligent crisis manager with developed conflict management skills
• Flexibility is essential
• Financial and asset manager
• Ability to follow and enforce policies and procedures
• Energetic and fun to work with
• Commit to ongoing professional development and career growth

Marketing & Leasing

• Ensure grounds are policed daily to maintain a superior curb appeal
• Ensure that all show units are inspected daily
• Enforce resident screening guidelines and ensure compliance with such from all applicants
• Manage social networking websites
• Identify appropriate advertising resources and recommend such sources to Regional Manager
• Create and implement a marketing plan, review the plan for relevance regularly, change plan as soon as it becomes necessary
• Manage and update routinely a preferred employer program
• Complete monthly marketing survey
• Ensure compliance with all fair housing laws when conducting leasing transactions
• Review and approve all applicant files prior to move in for compliance with policies
• Enact and enforce lease renewal policy
• Create effective resident retention programs designed to reduce resident turnover
• Establish community outreach program
• Provide for resident services including the follow up on 100% of resident maintenance service requests, responding to resident complaints, concerns, etc., planning of resident activities, and providing for exceptional resident communication
• Supervise apartment turnover process (including move-in/out inspections, processing applications, and monitoring unit “make-ready” requirements). Minimize unit “down-time” and vacancy loss due to turnover
• Present a professional and clean appearance in the office at all times

Personnel

• Responsible for assisting with employee selection when hiring, employee training, employee evaluations, employee termination, and implementation of all other employment decisions for employees with a direct report in accordance with human resource policies and procedures and guidance from supervisor all in accordance with the law
• Lead and supervise a team consisting of leasing/marketing personnel and maintenance personnel
• Approve and submit weekly time sheets inclusive of overtime logs
• Motivate team
• Manage contractors that have been engaged for services
• Ensure observance of safety regulations
• Conduct weekly meetings with all members of staff to ensure goals are met and staff unity is achieved

Financial

• Charge and collect rents and other fees in accordance with lease agreements
• Follow procedures outlined in lease agreement for late rent collections and work with landlord and tenant attorney to process evictions timely
• Maximize rental revenue by maintaining high occupancy and reduction of vacancy loss, bad debt loss, and concessions
• Improve Net Operating Income (NOI) through revenue maximization and expense controls while maintaining the physical asset
• Recommend changes to rents and fees in accordance with market changes
• Review and analyze monthly financial statements
• Purchase in accordance with budgetary guidelines with approval for exceptions made by Regional Manager
• Assist in the preparation and development of annual property management operating budget
• Review and approve all property purchases recommended by team members
• Supervise, monitor, and process accounts payable including posting, coding, and approving all site invoices
• Examine all contracts for goods and services. Authorize contracts in accordance with company policies and procedures and in accordance with budgetary guidelines
• Review capital expenditure needs and bring to the attention of the Regional Manager for additional direction

Safety

• Participate in and engage team in company safety program
• Ensure compliance with all safety rules and regulations
• Provide quality judgment to reduce legal, liability, physical, and safety risks. Contact Regional Manager immediately regarding any potential liability or loss concerns
• Investigate, prepare, and report in accordance with Company policy on all accidents, claims, and emergency situations

Career Apparel

• Must wear career apparel based on defined company standards
• Company provides specific career apparel

Confidential Company provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Yardi: 1 year (Required)
• Property Management: 3 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person