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5 call center representative Jobs in trenton, nj

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Contact Center Representative
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$39k-50k (estimate)
Full Time 4 Days Ago
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CREDIT UNION OF NJ A FEDERAL CREDIT UNION is Hiring a Contact Center Representative Near Trenton, NJ

Job Description

Job Description

Why Work for Us

At Credit Union of New Jersey, you'll find a member-centric culture built around helping our members and giving back to our community. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

In addition, you will enjoy a robust benefits package that demonstrates our dedication to employee satisfaction to include but not limited to:

  • Excellent compensation
  • Benefits package for all full-time employees including medical, dental, prescription and vision insurance
  • 401(k) plan, with company match
  • Tuition reimbursement
  • Life & disability insurance
  • Voluntary supplemental life insurance
  • Flexible spending accounts
  • Paid time-off
  • 11 Paid holidays
  • Receive continuous training and developmental opportunities to help employees achieve their goals
  • Credit Union Membership
  • Employee discounts on credit union products and services
  • Community Outreach through our Foundation

Responsibilities include, but not limited to:

  • Answers telephone inquiries from members regarding loan and deposit services; credit debit and ATM cards; account information, transfer requests, withdrawals, stop payments, check supplies, or any other member request concerning products and services of the credit union.
  • Responds to the members’ inquiries regarding the operation of accounts, access to services, account usage charges, interest rates on savings and loan products, resolving account discrepancies, and assisting members to make the most effective use of services offered by the credit union.
  • Operates a computer CRT terminal to access the member’s account information and accurately record member transactions and information requests.
  • Takes loan applications on the phone and communicates decisions within 24 hours to the members.

Minimum Requirements:

  • High school diploma required or general education degree (GED); plus one to three years related experience and/or training; or equivalent combination of education and experience.
  • Strong analytical abilities, highly motivated, goal oriented, excellent member service skills, good communicator, strong organizational and interpersonal skills.

This individual must be available for scheduling during Credit Union operating hours. Staffing assignments are periodically adjusted to meet business needs. This position could be transferred to another office in the same geographic region at any time.

We are an Equal Opportunity Employer

Job Summary

JOB TYPE

Full Time

SALARY

$39k-50k (estimate)

POST DATE

06/16/2024

EXPIRATION DATE

07/03/2024

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The following is the career advancement route for Contact Center Representative positions, which can be used as a reference in future career path planning. As a Contact Center Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Representative. You can explore the career advancement for a Contact Center Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Contact Center Representative job description and responsibilities

Launch outbound calls as appropriate

03/15/2022: Tacoma, WA

Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.

01/20/2022: Chicago, IL

From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.

01/09/2022: Columbus, OH

Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.

01/16/2022: Providence, RI

Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.

03/11/2022: Asheville, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Contact Center Representative jobs

Ability to type 30+ WPM

03/26/2022: Middlesex, NJ

Require specialized training to meet the unique demands of the job.

01/30/2022: Boulder, CO

Minimum of one year of customer service experience, call center experience preferred.

03/27/2022: Sioux Falls, SD

High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.

01/10/2022: Seattle, WA

Requires several soft skills.

04/03/2022: Raleigh, NC

Step 3: View the best colleges and universities for Contact Center Representative.

Butler University
Carroll College
Cooper Union
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