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Client Services Associate
Full Time 8 Months Ago
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Concord Music Group, Inc. is Hiring a Client Services Associate Near Nashville, TN

Overview

CONCORD IS THE INDEPENDENT, WORLDWIDE LEADER IN THE DEVELOPMENT, MANAGEMENT AND ACQUISITION OF SOUND RECORDINGS, MUSIC PUBLISHING AND THEATRICAL PERFORMANCE RIGHTS, REPRESENTING NEARLY 900,000 SONGS, COMPOSED WORKS, PLAYS, MUSICALS AND ACTIVE RECORDINGS.

Headquartered in Nashville with additional offices in Los Angeles, New York, London, Berlin and Miami and staff in Toronto, Tokyo and Melbourne, Concord’s repertoire is licensed in virtually every country and territory worldwide.

As the Client Services Associate, you will help our business prioritize existing and new clients (typically songwriters) by ensuring excellent service in all administrative services with respect to song delivery, registration, exploitation, reporting and payment. Primarily, this person will interact with clients and provide details and information from and to songwriter clients. This person will be involved in finding solutions that help our clients, ensure improved processes and communication, prevent mistakes, and help our company grow its market share and reputation. This role entails primarily operational / administrative tasks and projects.

Responsibilities

What you’ll do:

  • Assist with Music catalog logging / reporting / maintenance for Concord Music Publishing roster, working closely with A&R teams to ensure all songs are delivered and registered 
  • Coordinating with Copyright to effectively address song-registration issues and inquiries 
  • Assist in the song delivery process and global release tracking processes
  • Be a key contact to writers and our creative teams for assistance with: 

o Song delivery o Release information o Song registration requirements and status o Synch opportunities o Royalty and Statement details o Payment information o Client banking and tax details 

  • Assist in ensuring all clients are setup and can be paid (expired W-9s, bad addresses, etc.) 
  • Satisfactorily resolve queries, concerns and issues in a timely manner 
  • Help implement processes for improving client services 
  • Maintain business relationships and provide excellent communication to existing clients 
  • Provide demos and assist clients in using our client products (Royalty Portal) 
  • Other responsibilities and tasks as needed 

Qualifications

What you need:

  • BA in Music Business or related field preferred 
  • At least 2 years of experience working full-time in publishing administration (copyright or royalties preferred) 
  • Must be proficient with Excel, specifically utilizing formulas to organize and analyze large sets of data
  • Experience in royalty system software (iMaestro, Music Maestro etc.) 
  • Experience in workflow solution software (e.g. SmartSheets, Air Table) an asset 
  • Must be proactive, detail-oriented and able to handle confidential materials 
  • Must be able to multi-task effectively and work well under pressure 
  • Must be patient but diligent in resolving and completing projects. 
  • Must be able to interact fluidly with all departments and all levels of employees. 
  • Must be able to work well under pressure. 
  • Must demonstrate good judgment 

This job is hyrbid- requiring 3 days a week minumum on site. 

At Concord, we offer comprehensive medical and wellness benefits, generous time off, parental leave, charity match, paid time off for volunteering, and other fun company perks. We have beautiful new offices and a culture committed to supporting everyone’s growth and development.

Concord is an equal opportunity employer. We employ, train, compensate and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We believe that diversity, inclusion and equity is paramount for the creation of music, theater and film that celebrates and empowers all cultures.

Job Summary

JOB TYPE

Full Time

POST DATE

07/27/2022

EXPIRATION DATE

08/08/2022

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The following is the career advancement route for Client Services Associate positions, which can be used as a reference in future career path planning. As a Client Services Associate, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Associate. You can explore the career advancement for a Client Services Associate below and select your interested title to get hiring information.

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A client service associate works as a financial assistant and financial advisor to clients.

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Career tips from people on Client Services Associate jobs

These positions require familiarity with customer services tools and programs.

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Client services associates also should have strong math, time management and critical thinking skills.

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These associates provide administrative and client support to financial advisers.

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Client Services Associate must be excellent communicators capable of leading a team.

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And strong client relations skills are key to building and maintaining long-lasting business relationships.

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Step 3: View the best colleges and universities for Client Services Associate.

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