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Guest Services Associate
Nashville Zoo Nashville, TN
$34k-43k (estimate)
Other | Arts & Culture 1 Month Ago
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Nashville Zoo is Hiring a Guest Services Associate Near Nashville, TN

Job Details

Job Location: Nashville Zoo - Nashville, TN
Position Type: Full-Time/Part-Time
Salary Range: $13.00 - $13.00 Hourly
Job Category: Customer Service

Description

Nashville Zoo at Grassmere

Position Description

Position Title: Guest Services Associate

Department: Guest Services

Supervisor: Guest Service Supervisors, Director of Guest Services

Position Status: Part-time & Full-Time, Nonexempt

Company Overview:

Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural world through conservation, innovation, and leadership. With a diverse collection of animals and a commitment to wildlife preservation, we provide engaging experiences for visitors of all ages.

Position Description:

Responsible for the following activities: selling daily admissions-related items, advertising zoo membership, checking in, assisting and greeting guests.

Duties and Responsibilities:

Guest Relations

  • Provide zoo visitors with the highest quality of customer service at all times, including appropriate greetings and handling of transactions.
  • Be flexible in working various guest services locations including cross training in ticket sales, membership recruitment, token sales, running the Wild Animal carousel, selling nectar, equipment rentals, monitoring the play and surface areas at the Jungle Gym and operating the Wilderness Express (train).
  • Be educated about the Zoo and current activities, programs and exhibits to address questions and make recommendations to guests to maximize their visit to the Zoo.
  • Be familiar with all items, ticket and membership types to best serve the guests and their needs, including familiarity with new discount types.
  • Maintain a positive example in meeting the needs of Nashville Zoo guests, working with other crew members to improve guest relations and handle individual guest issues as needed.

Financial

  • Maintain proper cash handling protocols in the ticket booths and guest services hut at all times.
  • Follow procedures for proper financial transactions with guests and in cash management and exchange for change requests and safe drops.
  • Prepare individual stations for balanced bank deposits, cashouts and settlements daily.
  • Work with Leads as needed to evaluate overages and shortages and work proactively to address any procedural issues.
  • Handle all financial transactions honestly and fairly.

Ticketing

  • Properly utilize the Accesso Ticketing System for the sale of admissions, memberships and other items.
  • Work with Guest Services Director and/or Leads for updates on use of the system and retrain/refresh skills on a regular basis.
  • Provide employee and guest feedback for potential improvements and modifications to the system when needed.
  • Responsible for entering all sales into register quickly and effectively maintaining an efficient operation, both automated and manual.
  • Responsible for entering all survey information (zip codes).

Qualifications

Skills:

  • Ability to work independently.
  • Ability to work with others in a positive, encouraging environment.
  • Ability to communicate effectively.
  • A person who is well-organized and capable of thinking effectively in the moment.
  • Basic cash handling knowledge for making change and conducting transactions.

Education/ Experience:

Must have received or be currently seeking high school diploma or GED equivalent. Some knowledge of cash register or computer sales programs helpful as well as general guest or customer service experience in a related field required.

Physical Responsibilities:

  • Working Conditions are primarily outside. Must be able to work outside year round in inclement weather such as extreme high/low temperatures, snow and rain conditions.
  • Stand, sit, or walk for an extended period of time or for an entire work shift. Applicants are required to have the ability to bend, stoop and extend oneself etc., as required for performing assigned tasks.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Work Schedule:

Flexibility: Position may require flexibility in working hours to accommodate special events, emergencies, or animal care needs.

Pre-employment requirements:

Nashville Zoo is an EEO Institution and a Drug Free Workplace.

At-will employment

Candidates for this position are required to submit to a criminal background check and pass a drug test.

Qualifications


Job Summary

JOB TYPE

Other

INDUSTRY

Arts & Culture

SALARY

$34k-43k (estimate)

POST DATE

02/04/2023

EXPIRATION DATE

04/08/2024

WEBSITE

nashvillezoo.org

HEADQUARTERS

NASHVILLE, TN

SIZE

50 - 100

FOUNDED

1989

TYPE

Private

CEO

RICHARD SCWARTZ

REVENUE

$10M - $50M

INDUSTRY

Arts & Culture

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The job skills required for Guest Services Associate include Customer Service, Cash Handling, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Services Associate positions, which can be used as a reference in future career path planning. As a Guest Services Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Associate. You can explore the career advancement for a Guest Services Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Services Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3: View the best colleges and universities for Guest Services Associate.

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