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Front Desk & Guest Care
We are looking for people that have a passion for excellent customer care!
Working at the Front Desk means you are THE hub of hotel activity and manage more guest interactions than any other member of the staff. Your role is key to the overall quality of a guest's stay. Your keen sense of being proactive, responsive and caring literally will define the Guest Experience.
If you enjoy engaging with others, have a winning personality and high sense of responsibility – this position is perfect for you! We have a great company culture at Common Oaks and Concord Hospitality. We value everyone and treat them with respect--team members and guests alike.
Responsibilities:As a Front Desk Associate you are responsible for giving our guests the best hospitality experience they can have. You will achieve this by:Assisting guests efficiently, courteously and professionally at all timesMaintain a high level of service and hospitalityPromptly and effectively manage guest concerns or issues and see all are met to satisfaction in timely mannerPost guest charges, collect payments and follow all cash handling procedures as required by Common OaksHandle guest mail and messages with respect to privacy and professionalismBe knowledgeable of the hotel brand and various programs (travel programs, special offers)Be a great communicator to various departments and management on guest comments and concernsRespond quickly to incoming calls, lobby visitors and team members needing front desk assistanceHave full knowledge of hotel safety and emergency procedures
Work schedules are published two weeks in advance. Associates do not work only specific shifts but are asked to be available, if scheduled, to work any of the three daily shifts. We ask that applicants have at their disposal a reliable and consistent means of transportation to and from work.
Here are some reasons our Associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Common Oaks
We are a part of highly successful and respected Concord Hospitality. Our culture is based on our Five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates, and we strive to hire the BEST associates in the market. At Common Oaks you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the Hotel, and your employer to make sure we exceed our guests’ expectations. If this describes you, we want you to contact us... Now!If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Full Time
$30k-39k (estimate)
03/21/2023
05/11/2024
The job skills required for Front Desk Associate include Life Insurance, Cash Handling, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Associate positions, which can be used as a reference in future career path planning. As a Front Desk Associate, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Associate. You can explore the career advancement for a Front Desk Associate below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Associate job description and responsibilities
Front Desk Associate keeps the front desk and lobby area clean and neat.
01/02/2022: Houston, TX
The Front Desk Receptionist will perform a variety of general office duties such as client service, data entry, requisition of supplies, secretarial services, mail services, public relations, correspondence, and word processing.
02/05/2022: Saint Louis, MO
Working at the front desk requires using computers to keep records, process payments, and complete other tasks.
03/03/2022: Virginia Beach, VA
Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience.
01/04/2022: Trenton, NJ
The Front Desk employee ensures positive customer experience.
12/09/2021: Lafayette, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Associate jobs
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
02/14/2022: Memphis, TN
A front desk receptionist needs to be highly organized, friendly and engaging.
01/09/2022: Chillicothe, OH
Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.
02/03/2022: Bridgeport, CT
Front desk employees need to be able to get along and work with a variety of people.
02/24/2022: Monroe, LA
Always Be Available as a Mentor.
03/03/2022: Lancaster, PA
Step 3: View the best colleges and universities for Front Desk Associate.