Effectively monitor the daily operations of the Banquet Department, including providing support and guidance to
fellow banquet personnel to ensure a successful and effective operation ending in a positive guest experience.

RESPONSIBILITIES: Review all written communication, i.e., resumes, daily/weekly, MEOs and BEOs to determine appropriate staffing
levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room setups. Communicate all changes within the Banquet Department and makes adjustments according to the above
items. Communicate information to the kitchen and other supportive departments prior to and during events.
Responsible for maintaining a strong client relationship and ensuring that all convention specifications are
communicated to and executed by all hotel operating departments making for a successful meeting experience for
the meeting planner and attendees. Maintain constant communication with the Convention Service/Catering Sales
Manager as it applies to the client at hand.
Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food,
beverage and meeting specifications. Communicate all daily activities, in person or by log, to the other banquet
personnel to ensure smooth transition and follow-up from one function to another.
Responsible for the development and maintenance of all policies, procedures and quality standards within the
department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer
focused operation.
Responsible for the development and implementation of a training plan to ensure a high quality presentation and
level of customer service within the banquet service/function service staffs.
Manage, in conjunction with the Executive Steward, the inventory, control and breakage/loss reduction of china,
glass and silver as it relates to function services and banquet services.
Give daily support and guidance to fellow banquet personnel as well as monitor job performance to ensure a
successful meeting/banquet experience by our guests.
Maintain a high level of service by constantly training and coaching all direct reports and staff.
Inspect and oversee the cleanliness and maintenance of all function space, public areas, and service areas on all
banquet levels. Coordinate with Housekeeping and Engineering to ensure the highest level of product delivery.
Responsible for monthly scheduling and payroll for the Banquet Department.
I have read and accept the responsibilities describer in the above job description

Benefits:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. 

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord! ”We support diversity and inclusion through our mission to be a “Great Place to Work for All."