Job Title: Outbound Sales Representative

Location: Fort Lauderdale, FL - In-office

Position Type: Full-time, In-office

About Us:
We are a dynamic and growing company focused on delivering exceptional service to our clients. We pride ourselves on our commitment to excellence and our dedication to fostering a positive work environment where employees can thrive.

Job Description:
We are seeking a Customer Service Representative to join our team in our Fort Lauderdale office. The ideal candidate will be outgoing, personable, and enjoy engaging with customers over the phone. As a Customer Service Representative, you will primarily handle outbound calls to clients, in addition to managing inbound inquiries.

Responsibilities:

• Conduct heavy outbound phone calls to customers, including follow-ups, surveys, and sales inquiries.
• Manage inbound calls from customers, addressing their questions, concerns, and requests in a professional and courteous manner.
• Provide product information, pricing, and availability to customers as needed.
• Process orders and returns efficiently and accurately.
• Troubleshoot customer issues and escalate to appropriate departments when necessary.
• Maintain accurate records of customer interactions and transactions in our database.
• Follow up with customers to ensure satisfaction and resolve any outstanding issues.
• Collaborate with other team members to ensure a consistent and high-quality customer experience.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or related field required.
• Prior experience in a customer service or call center role preferred, with a demonstrated ability to handle outbound calls.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with customers over the phone.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in basic computer skills and experience with CRM software is a plus.
• A positive attitude and willingness to learn and adapt in a dynamic work environment.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement savings plan, and paid time off.
• Opportunities for career advancement and professional development.
• A supportive and collaborative work environment with a focus on employee well-being and growth.

Note: This is an in-office role based in Fort Lauderdale, FL. Candidates must hold a Bachelor's degree and be comfortable conducting heavy outbound phone calls, spending a significant amount of time engaging with customers over the phone.

Job Type: Full-time

Pay: From $24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Are you willing to work in-office Mon-Fri?

Education:

• Bachelor's (Required)

Ability to Commute:

• Fort Lauderdale, FL (Required)

Ability to Relocate:

• Fort Lauderdale, FL: Relocate before starting work (Required)

Work Location: In person