Concentra is seeking a full time associate director of therapy operations. Our colleagues remain focused on our driving purpose : to provide superb patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, caring manner.

We do this by putting all customers (internal and external) first and by displaying :

• A healing focus
• A selfless heart
• A tireless resolve

The Details :

• Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience
• Manages key clinical center metrics that are provided by Clinical Analytics and relate to quality outcomes and holds therapists accountable : % MS Referred, Visits per Case, % Therapy SDE, % Seen, TOP
• Consistently demonstrates all components of the Physical Therapy Guidebook and the Perfect PT visit
• Manages clinical outcomes and addresses outlier cases with staff therapists
• Ensures clinical workflows to optimize patient capture, processing of referrals and scheduling
• Executes therapy plan for each patient with a focus on early intervention and same day evaluation
• Creates a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safety
• Works with DTO to identify clinical improvement opportunities
• Fosters relationships with employers, referral sources and payer groups through routine communications and engagement opportunities
• Masters use of clinical systems to ensure efficient and excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders
• Ensures compliance with individual State Practice Act / Rules and Regulations / WC Regulations
• Drives patient and client experience and satisfaction metrics
• Actively participates in CLT meetings with COD and CMD to improve quality, patient safety, outlier management, and ensures the ongoing development and growth of the center’s business
• Maintains and cultivates relationships with center clients and payers while responding to requests within 24 hours
• Works with DTO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
• Promotes, cultivates, and exemplifies Orange Book values for all center colleagues
• Develops colleague success through all aspects of the talent life cycle for staff therapists and PTSS within the center
• Fosters an environment of collaboration, professionalism, patient and colleague safety, quality care, continuous improvement and reward and recognition
• Leads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomes
• Accountable for understanding and input on Center financial drivers (GRV, PI, New Injuries, TAT) and outcomes in order to achieve annual business plan
• Promotes center initiatives and work flows that are consistent with those in other centers
• Possesses financial awareness and provides input to center budget and key business metrics

Education / credentials

Licensure requirements of jurisdiction.

Job-related experience

Three years of clinical experience without occupational health background or two years with occupational health background

Job-related skills / competencies

• Demonstrated clinical knowledge of physical / occupational therapy services
• Demonstrated dedication to Concentra’s philosophy of therapy in occupational medicine
• Demonstrated leadership qualities and administrative abilities to the job responsibilities as described
• Demonstrated strong communication skills and the ability to exercise proper judgment, make decisions, and motivate employees

Working conditions / physical demands

Clinical environment

Benefits :

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Concentra is an Equal Opportunity Employerincluding disability / veterans

Last updated : 2024-05-06