Overview

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

From our Dallas corporate headquarters to our clinics and worksitelocations, Concentra colleagues remain focused on our driving purpose:to provide superb patient and employer experience by delivering thehighest quality healthcare in an efficient, affordable, caring manner. Wedo this by putting all customers (internal and external) first and bydisplaying:o A healing focuso A selfless hearto A tireless resolve

Responsibilities

POSITION SUMMARYThe Quality Assurance (QA) Manager will be responsible foroverseeing all aspects of Concentra's enterprise testing shared service.The QA Manager develops, manages, and executes all phases of qualityassurance testing, including analysis of product requirements to produce test requirements, anddevelopment and execution of functional/system and automated test plans in a multi-tiered environment.This role also works in close cooperation with the business stakeholders, IS development and DevOps teammembers. The QA Manager applies analytical and business skills to evaluate existing and identify new orenhanced systems, products and processes which advance Concentra’s business objectives.

THE DETAILS Lead Concentra's overall manual and automated testing efforts to maintain and improve softwareresiliency Develop and maintain a working knowledge of business processes and interdependencies supportedby Concentra’s software systems/products Manage the build out of an automation framework and performance/load test capabilities. Introducetechnology best practices in support of these processes Ensure the creation of test plans, test cases, test scenarios, and test data for use during the testingphases of the software development lifecycle, for every aspect of new and existing softwaresystems/products Conduct and participate in test case reviews, requirement reviews and design reviews activities.Ensure the teams documents and reports issues discovered during testing Collaborate with internal IS teams, vendors and business stakeholders to align test strategy to meetcustomer requirements and expectations Provide technology process leadership to develop agile testing processes to quickly deliver theproduct or feature with acceptable quality Manage the performance and career development of the QA team Work in Agile testing methodology team

This job description is not designed to cover or contain a comprehensive listing of activities, dutiesor responsibilities that are required of the employee for this job. Duties, responsibilities, andactivities may change at any time with or without notice.

Qualifications

SCOPE MEASURES Direct reports: Yes Indirect reports: No Budget responsibility: Yes

EDUCATION/CREDENTIALS Bachelor’s degree in Computer Science/Computer Engineering or equivalent education andexperience In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year ofwork experience and vice versa

JOB-RELATED EXPERIENCE Customarily has 5 or more years of experience leading Quality Assurance teams of both manualtest analysts, automation engineers and team leads in a matrixed dynamic environment Strong knowledge in manual testing practices including test planning, requirements tractability, testexecution and issue tracking Proficient knowledge of leading automation and performance testing tools (like TestComplete,Neoload, Selenium) Proficient knowledge with test management and bug tracking tools (like Jira) Familiarity with Agile & DevOps methodologies Experience using CI/ CD pipelines with tools (like Bamboo, Jenkins) Experience with tools used for data validation and comparison Excellent reporting, time management, analytical & communication capabilities Experience estimating project resource requirements, and managing product delivery schedules andassociated risks

JOB-RELATED SKILLS/COMPETENCIES Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency,Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explorealternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner whichshows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI)in accordance with federal and state laws and company policies Strong leadership, project management skills, time management, and problem-solving skills Ability to provide technology process leadership to develop lean and agile processes to quicklydeliver the product or feature with acceptable quality to market Recognizes when change is required and deals effectively with the uncertainty of change Ability to assess the implications of risks, and moves others to action, uses a variety of tools andapproaches to solve complex problems effectively with rigorous logic and creative thinking Ability to simplify complex processes and figure out the steps to get things done in practice. Canbe counted on when times are tough to do the right thing. Has the courage to take difficult decisionsand act ethically. Recognized for the quality of their thinking and ideas, sought out by others fortheir advice and solutions

Brings to life, support and enthusiasm for the vision with a clear map and milestones. Sets a highperformance climate where associates have the opportunity to do what they do best. Finds ways todeploy their strengths and encourages their development Builds high performing team behaviors with a strong sense of belonging, team spirit and pride.Treats others fairly with trust, dignity, and respect. Embraces diversity by creating inclusive hightrust relationships. Has the courage to hold honest candid discussions while being direct andforceful or diplomatic as required Skilled at assessing performance and future potential and assembling a high performing team. Doesnot compromise on talent. Constructs and executes compelling development plans withassignments and metrics that stretch and challenge associates beyond their comfort zone. Holdsfrequent development discussions and candid, two-way conversations with others about theirperformance, career aspirations and potential. Encourages lifelong learning. Monitors progress andresults, and designs feedback loops into work Creates focus by evaluating and prioritizing the areas with the greatest impact and eliminating lessvaluable activities. Focuses on accountability and delivery without blame, pushes and motivatesself and others for results. Faces challenge head on. Knows how to get things done through formaland informal channels. Breaks down work into process steps Develops schedules and tasks. Quickly senses what will help or hinder accomplishing a goal andadjusts for roadblocks measuring performance against goals. Learns from mistakes and seeks andapplies continuous improvement. Has the functional/technical knowledge required to do the joband works to keep this knowledge current Establishes and maintains effective relationships with a wide variety of stakeholders, includinginternal and external stakeholders. Gains trust and respect through open dialogue. Seeks tounderstand and anticipate the needs of others, practicing attentive and active listening. Steps up toconflicts by managing them as opportunities and is able to find common ground and get cooperationwith minimum noise Presents facts in a depersonalized and helpful manner. Represents own interests and points of viewwhile being fair to colleagues. Is able to flex their style to meet the requirements of changingsituations and the needs of other people. Seeks feedback for personal learning