Position: Deskside Support Engineer

Location: Newark, NJ (100% onsite)

We are looking for Deskside Support Engineers to provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, remote desktop, and mobile devices. This position will be 10 or 12 hours shift position, with 40 hours per week.

NOTE: Able to drive 40 miles around Newark, NJ. These 4 resources need to cover the following cities in New Jersey:

• Wayne
• Clifton
• Morristown
• Secaucus
• Palisades

Responsibilities:

• Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
• Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions.
• Monitor tickets & workflows and in accordance with team’s SLAs.
• Create documentation where documentation is absent.
• Troubleshoot application issues.
• Utilize remote user support tools to provide support.
• Perform (advanced) Windows 10, MAC OS troubleshooting.
• Perform physical hardware setup and tear down.
• Provide rotational on-call support.
• Professional written and interpersonal skills are essential when communicating with customers and clients.
• Maintain a high level of customer service in all situations.

Minimum Qualifications:

• 5 years of experience in technical support role.
• Experience supporting an enterprise environment.
• Demonstrated experience supporting Windows 10, MAC OS, iOS, MS Office Suite and 0365 suite.
• Experience installing and configuring computer systems and applications for a large company.
• Experience troubleshooting application issues.
• Experience with ServiceNow is a plus.
• Highly confident in explaining difficult technical issues to senior level leadership.
• Ability to be on call on a rotational basis.
• Ability to work 10- or 12-hour shifts.
• Ability to drive to nearby sites.
• Ability to work on weekends, as per rotational shifts.

Job Type: Contract

Experience level:

• 6 years

Schedule:

• On call
• Rotating weekends
• Weekends as needed

Application Question(s):

• work on weekends, as per rotational shifts.
• drive to nearby sites.

Experience:

• Technical support: 5 years (Required)
• deskside support: 6 years (Required)
• configuration: 5 years (Required)
• installations: 6 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Newark, NJ (Preferred)

Ability to Relocate:

• Newark, NJ: Relocate before starting work (Required)

Work Location: In person