Description

JOB SUMMARY:

The IT Systems Engineer’s role ensures the stability, integrity, and efficient operation of Enterprise-Class IT Systems both internally and externally with our customers. This is achieved by monitoring, maintaining, supporting, and optimizing all network, server, and messaging-based IT Systems. This individual will technically lead IT projects and provide escalation to other team members.

REPORTS TO: Director, IT Services

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

· Support the development and implementation of new technologies within large systems environments by advising on design concepts, implementation strategies, and deployment timelines

· Manage development, testing, and deployment of software and other computer systems technologies to ensure compliance with operational requirements for security, performance, reliability, and scalability

· Internal IT Data Center support and maintenance

· Research existing and emerging hardware and software technologies to determine capabilities and cost-benefit relationships and develop ongoing computer systems solutions that meet performance and budgetary requirements

· Create thorough documentation records of design specifications and deployed systems configurations 

· Coordinate and execute Azure and Private Cloud managed services implementations

· Provide network and security assessments, identifying opportunities for system improvements and efficiencies

· Create, document, and escalate issues and problems according to ticketing standards and SLAs

· Perform remote and onsite scheduled maintenance for ComTec internal and client-based systems

· Adhere to departmental policies for reporting and managing change requests

· Participate in an emergency on call rotation schedule

· Support development and implementation of Microsoft Azure and Private Cloud infrastructure

· SQL, Hyper-V, and Software Defined Storage performance tuning 

· Other duties as required

Requirements

 TECHNICAL SKILLS:

· Ability to design, install, configure, administer, and troubleshoot the following:

- Microsoft Windows Server

- Microsoft Windows Active Directory and Azure Active Directory

- Microsoft Storage Spaces Direct

- Azure AD Connect

- Azure Site Recovery

- Microsoft 365

- On Premise Microsoft Exchange and Hybrid Cloud

- Microsoft SQL Server 

- Microsoft Remote Desktop Services

- Microsoft Hyper-V and VMWare Clustered Environments

- Enterprise Anti-Virus solutions

- Enterprise backup solutions – Veeam, Storage Craft, Datto, Azure

· Knowledgeable of Enterprise Class Storage Solutions, and Software Defined Storage

· Working knowledge of HP, Dell, and SonicWall hardware

· Understanding of 802.1Q VLANS and Traffic Prioritization

SOFT SKILLS & ABILITIES:

· Strong written and verbal communication skills

· Pleasant and professional demeanor in all client and internal communications

· Independent worker and able to work effectively on daily tasks without direct supervision

· Strong organization skills and ability to operate efficiently throughout daily tasks

· In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate

· Demonstrates empathy with users and professionalism at all times 

· Work well with clients at all levels, from executive to IT personnel to end user

· Operates with client satisfaction in mind

· Energy, enthusiastic and results-oriented

EDUCATION, EXPERIENCE, & KNOWLEDGE:

· Bachelor’s degree preferred

· 10 years of relevant IT experience 

· Preferred Certifications

o Microsoft Azure Administrator

o Microsoft Azure Database Administrator Associate

o SonicWall Network Security Professional (SNSP)

WORK ENVIRONMENT/PHYSICAL DEMANDS:

· Use of computer and office equipment

· Ability to remain calm in stressful situations

· Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

· Ability to schedule for evening or weekend work occasionally

· Valid driver’s license in your state of residence and reliable personal vehicle