Title: Operations Maintenance Coordinator

Location: Melbourne, FL

Duration: 12 months temp to perm

Must- Haves (Hard Skills)

• Previous Customer Service experience
• Prior experience required in maintaining high service levels in a demanding customer support services environment.
• Familiar with MS Office suite, strong typing skills/data entry

Job Description: • Provide change management coordination and scheduling support for large private communications network.

• Serves as the focal point for all planned maintenance activities.

• Conducts risk assessment and analyzes customer service impacts for corrective maintenance activities and for implementation related moves, adds and changes to critical circuits and network elements.

• Position requires strong attention to detail and adherence to policies and procedures.

• Interacts directly with internal and external customers to schedule planned maintenance events.

• Utilize complex tools and reports to accurately assess service impacts for planned maintenance events.

Qualifications:

• High school degree plus 4 years related experience required or two-year degree in computer-related field or equivalent.

• Experience with Network Management Systems and tools.

Prior experience required in maintaining high service levels in a demanding customer support services environment.

Preferred Additional Skills:

• Previous call center experience.

• Project management experience.

Schedule: 9/80 or 9/80 ALT schedule 7:15am – 5pm weekdays

Job Type: Full-time

Salary: Up to $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Wireshark, SNMP, ICMP Netcloud cradle point: 3 years (Preferred)
• Technical Customer Service: 5 years (Preferred)
• CCNA: 1 year (Required)

Work Location: On the road