Title: Systems Analyst
Location: Virginia Beach, VA
Duration: 1 Year

Our vision for what you will do:

The position will provide operational support and analysis to include Access Management and Mobile Application Solutioning, MDM, VDI and Telehealth services in the Health and Human Services (HHS) portfolio. In addition to operational support the Systems Analyst I will be assigned to projects related to device lifecycle replacements, design and deployment of new mobile solutions, and provisioning of telehealth and tele-case management technologies.

In this role, you will:

• Support the team's Business Analyst in developing work intake requests related to mobile device and mobile app solutions.
• Support Business Discovery for Projects.
• Elicit and manage business and technical requirements using Client ALM for Role-Based Security and Access Management.
• Document Business Process using BPMN and develop Business Process Models.
• Perform analysis like SWOP, GAP, and RCA.
• Work closely with Business Applications, Data & Analytics to develop mobile business application solutions to meet the specific needs of over 70 Client programs and services.
• Develop and execute Test Plans including UAT Scenarios and Scripts.
• Manage requests and incidents using ServiceNow.
• Manage the teams Knowledge Management System (KMS) in ServiceNow for all data and reporting services.
• Mentor Business Application Specialist, Business Application Support Technicians and Interns.

Minimum/Special/Additional Requirements: Junior Level 1-3 years' experience